Emerson Maxwell
Westpoint
Summary
Dynamic and results-driven professional with a strong background in team leadership and customer service, honed at Greyhouse Coffee Co. Proven ability to solve problems and enhance customer satisfaction through attention to detail and effective training. Committed to fostering a positive environment while ensuring operational excellence.
Overview
3
3
years of professional experience
Work History
Shift Leader
Greyhouse Coffee Co.
Lafayette, IN
05.2025 - Current
- Supervised daily operations and led a team of 2-6 baristas during high-volume shifts, ensuring exceptional service.
- Delegated tasks effectively to optimize workflow and maintain high service standards.
- Addressed customer complaints and service issues, ensuring adherence to quality control standards and efficient drink preparation.
- Directed cash handling and inventory oversight while executing opening and closing procedures to maintain compliance with operational standards.
Sales Associate
Hollister
Lafayette, IN
10.2024 - 01.2025
- Assisted customers in finding proper sizing and product selection, enhancing their shopping experience.
- Managed dressing room operations to ensure a smooth and efficient process for customers.
- Processed transactions for both in-store and online orders, contributing to overall sales efficiency.
- Stocked and folded merchandise to maintain an organized and visually appealing store environment.
Server
Westminister Village
West Lafayette, IN
06.2024 - 10.2024
- Provided exceptional service by interacting with residents and taking meal orders efficiently.
- Delivered meals to tables, ensuring residents had everything needed for a pleasant dining experience.
- Anticipated residents' specific needs, preparing requests in advance to enhance satisfaction.
- Maintained cleanliness of dining areas, ensuring a welcoming environment for all guests.
Store Associate
Lindy Freeze
Linden, IN
06.2023 - 06.2024
- Provided exceptional customer service by ensuring accurate and complete ice cream orders.
- Maintained a positive and enthusiastic demeanor, fostering customer loyalty.
- Efficiently managed multiple orders simultaneously while adhering to cleanliness protocols.
- Organized supplies for nightly closing, contributing to a well-run operation at Lindy Freeze.
Education
Doctor of Pharmacy - Pharmaceutical Sciences
Purdue University
West Lafayette, IN05-2032
High School Diploma -
Lafayette Jefferson High School
Lafayette, IN05-2025
Skills
- Team leadership
- Problem-solving
- Attention to Detail
- Positive attitude
- Training assistance
- Customer service focus
Timeline
Shift Leader
Greyhouse Coffee Co.
05.2025 - Current
Sales Associate
Hollister
10.2024 - 01.2025
Server
Westminister Village
06.2024 - 10.2024
Store Associate
Lindy Freeze
06.2023 - 06.2024
Doctor of Pharmacy - Pharmaceutical Sciences
Purdue University
High School Diploma -
Lafayette Jefferson High School