Emilia Pica
Bloomington
Summary
-Experienced Customer Service Representative always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication.
-Team player who works well with staff and supervisors to satisfy customers. Motivated Customer Service Representative with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
-Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position.
-Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills.
-Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Banquet Hall Server
Knollwood Country Club
05.2021 - 08.2021
- Adhered to safety guidelines while handling food and beverages, minimizing risk factors for guests and staff members.
- Managed inventory before and after each event, ensuring adequate supplies were available for all functions.
- Supported fellow servers during peak times, fostering a strong team dynamic that resulted in seamless event execution.
- Communicated effectively with clients during pre-event meetings regarding their expectations for the event experience.
- Demonstrated flexibility in adjusting schedules based on last-minute changes or unexpected circumstances affecting the banquet hall availability or staffing requirements.
- Served as a liaison between guests and other staff members, proactively addressing any potential issues or misunderstandings before they became problems.
- Assisted in setup and breakdown of events, maintaining an organized and efficient work environment.
- Developed strong knowledge of menu offerings, enabling accurate recommendations tailored to each guest''s preferences.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Maintained flexible work schedule to meet event needs.
- Carried out professional service, retaining polite and friendly approach at all times.
- Enhanced guest satisfaction by providing exceptional service during banquet events.
- Provided excellent customer service by attentively listening to guests'' needs and promptly addressing their concerns.
- Maintained cleanliness of banquet hall throughout events, ensuring a professional and appealing atmosphere for guests.
Cashier
Hobby Lobby
09.2020 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Restaurant Hostess
Villa Macri Italien Resturant
01.2019 - 09.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Education
High School Diploma -
Indiana University Bloomington
Bloomington, IN05.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Sanitation and Cleanliness
- Flexible schedule availability
- Cash handling proficiency
- Adaptability and Resilience
- Hospitality service expertise
- Quality Assurance
- Time Management
- Punctual and Reliable
- Clear Communication
- Team Collaboration
Accomplishments
In high school, I was a part of the Mishawaka Mayors Youth Council where I achieved high enough grades in order to work with the Mayor of my home city. We worked on projects in order to create and surpass projects that were created to benefit my city and those that worked in my city.
Additional Information
I am a student attending Indiana University-Bloomington and am working towards achieving my Bachelors degree in Liberal Studies, in hopes of pursuing firefighting and working on assisting people in my community.
Languages
English
Native or Bilingual
Timeline
Banquet Hall Server
Knollwood Country Club
05.2021 - 08.2021
Cashier
Hobby Lobby
09.2020 - 12.2020
Restaurant Hostess
Villa Macri Italien Resturant
01.2019 - 09.2019
High School Diploma -
Indiana University Bloomington
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