

Assistant Spa Manager supporting spa operations, service recovery, and staff coordination in a luxury hotel spa. Oversees reception flow, scheduling 21–40 spa appointments per day, inventory, and guest complaint resolution to keep treatment delivery smooth. Strengthens team performance through coaching, performance review support, and promotion follow-through.
Operations leadership
Complaint handling expertise
Booking systems & POS
Inventory reporting & hygiene
Team performance assessment
Spa operations management
Service recovery
Staff training
Upselling techniques
Scheduling coordination
Budget management
Revenue forecasting
Cost control
SOP development
Service standards auditing
Compliance management
Staff recruitment