Summary
Overview
Work History
Education
Skills
Certification
Interests
Education
Timeline
Generic
EMILO SHITIRI

EMILO SHITIRI

Spa Team Leader | Senior Spa Therapist
Pune

Summary

Assistant Spa Manager supporting spa operations, service recovery, and staff coordination in a luxury hotel spa. Oversees reception flow, scheduling 21–40 spa appointments per day, inventory, and guest complaint resolution to keep treatment delivery smooth. Strengthens team performance through coaching, performance review support, and promotion follow-through.

Overview

4
4
Languages
2
2
Certifications
8
8
years of professional experience

Work History

Spa Team Leader

Arogya Spa, Hyatt Regency Pune
Pune
01.2025 - Current
  • Lead daily spa operations and supervise therapy teams
  • Handle VIP guests, service recovery, and complaint resolution
  • Manage reception, scheduling, promotions, and inventory
  • Train, mentor, and evaluate staff performance

Senior Spa Therapist

Arogya Spa, Hyatt Regency Pune
Pune
04.2023 - 12.2024
  • Delivered advanced therapeutic treatments including deep tissue and Potli massage
  • Designed personalised treatment plans for luxury guests

Spa Therapist

Siddha Spa, Hyatt Regency Lucknow
Lucknow
03.2022 - 04.2023
  • Performed massage, skin care, and wellness treatments
  • Supported reception operations, reports, and inventory control

Spa Therapist cum Receptionist

Cliniva Wellness & Slimming Centre
02.2020 - 02.2022

Spa Therapist cum Beautician

Quiff The Salon, Lucknow
Lucknow
06.2018 - 01.2020

Education

Pursuing Certificate in Spa & Wellness Manager Study -

Indian Institutes of Skills Development Training
Indore Madhya Pradesh

Diploma - Spa Therapy

Indian Institute of Skill Development Training

High School Diploma -

Govt.High School Sungro Wokha Nagaland
Sungro Town

Skills

Operations leadership

Complaint handling expertise

Booking systems & POS

Inventory reporting & hygiene

Team performance assessment

Spa operations management

Service recovery

Staff training

Upselling techniques

Scheduling coordination

Budget management

Revenue forecasting

Cost control

SOP development

Service standards auditing

Compliance management

Staff recruitment

Certification

Certified Department Trainer – Hyatt on Skills

Interests

Travelling, Playing Volleyball, Listening Music

Education

true

Timeline

Spa Team Leader

Arogya Spa, Hyatt Regency Pune
01.2025 - Current

Senior Spa Therapist

Arogya Spa, Hyatt Regency Pune
04.2023 - 12.2024

Spa Therapist

Siddha Spa, Hyatt Regency Lucknow
03.2022 - 04.2023

Spa Therapist cum Receptionist

Cliniva Wellness & Slimming Centre
02.2020 - 02.2022

Spa Therapist cum Beautician

Quiff The Salon, Lucknow
06.2018 - 01.2020

High School Diploma -

Govt.High School Sungro Wokha Nagaland

Diploma - Spa Therapy

Indian Institute of Skill Development Training

Pursuing Certificate in Spa & Wellness Manager Study -

Indian Institutes of Skills Development Training
EMILO SHITIRISpa Team Leader | Senior Spa Therapist