Emily Booher
Kokomo
Summary
Enthusiastic team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
Work History
Compliance Agent
CRM Properties Group
10.2024 - 09.2025
- Maintained up-to-date knowledge of applicable laws and regulations.
- Developed and implemented corrective action plans to resolve violations.
- Conducted periodic inspections of properties to verify their maintenance.
- Assessed fees and maintained documentation for all inspections completed.
- Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
- Maintained composure during stressful situations, confrontations, and uncomfortable inspections.
- Warned violators of infractions or penalties.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
Assistant General Manager (AGM)
Fitness Ventures
12.2023 - 09.2024
- Motivated, trained, and disciplined employees to maximize performance.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and hiring.
- Managed team schedule with eye for coverage needs and individual strengths.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Trained and guided team members to maintain high productivity and performance metrics.
Branch Renovation Coordinator
Chadwell Supply
05.2023 - 11.2023
- Coordinated all of the Renovation Orders that were handled by the Indiana branch.
- Managed the team in the warehouse responsible for picking, packaging and delivering In-Unit and Curbside orders.
- Communicate with customers and contractors to arrange logistics for the preparation and delivery of orders.
- Entered data, generated reports, and produced tracking documents.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
FOH Manager
Bloomin' Brands
07.2016 - 04.2022
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
No Degree - English
Indiana University
Bloomington, INSkills
- Complaint handling
- Marketing support
- Scheduling staff
- Customer service delivery
- Training and coaching
- POS system operations
- Food safety compliance
- Team oversight
- Staff motivation
Timeline
Compliance Agent
CRM Properties Group
10.2024 - 09.2025
Assistant General Manager (AGM)
Fitness Ventures
12.2023 - 09.2024
Branch Renovation Coordinator
Chadwell Supply
05.2023 - 11.2023
FOH Manager
Bloomin' Brands
07.2016 - 04.2022
No Degree - English
Indiana University