Summary
Overview
Work History
Education
Skills
Personal Time Off
Certification
Timeline
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Emily Brayton

Emily Brayton

Kendallville

Summary

Experienced in the hospitality industry with strong communication abilities. Seeking a dynamic work environment to further develop skills and contribute to a team-oriented culture. Passionate about delivering exceptional service to customers, demonstrating a hands-on, solutions-oriented approach, and fostering a sense of warmth and hospitality.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager

Dairy Queen Grill & Chill
07.2024 - Current
  • Maintained high standards of quality control to ensure customer satisfaction
  • Resolved customer complaints or issues promptly while maintaining a positive brand image
  • Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
  • Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction
  • Served as a liaison between upper management and front-line employees, ensuring effective communication of company goals and objectives

Janitorial Supervisor

The Cleaning Company srl
09.2019 - 03.2024
  • Manage team of 3-5 janitors responsible for cleaning multiple buildings
  • Take inventory, assign tasks, and oversee work to ensure high standards are met
  • Train new hires and implement safety procedures
  • Uphold the highest cleaning standards to ensure customer satisfaction
  • Duties include but are not limited to: sweeping, mopping, vacuuming, trash removal, restroom sanitation, detailing, taking inventory, checking work of others, delegating tasks as needed, and the overall maintenance of the crew.

Crew Member/Cashier

Dairy Queen
05.2018 - 07.2019
  • Greeted customers and assisted with menu items and recommendations
  • Prepared and served food items, including ice cream, burgers, and fries
  • Maintained a clean and organized work area and stocked inventory as needed
  • Ensured food safety standards were met
  • Duties here included, but were not limited to: completing tasks such as hot and cold food prep, money handling, various cleaning duties, and upholding a high standard of customer service.

Crew Member

Ben's Pretzels
03.2016 - 09.2016
  • Operated cash register and processed customer transactions
  • Prepared and served various food items, including soft pretzels and cheese dips
  • Maintained a clean and organized work area and stocked inventory as needed
  • Ensured food safety standards were met
  • Job duties included hot food prep, customer service, money handling, several cleaning duties, and teamwork as well as the opportunity to work alone and operate the store.

Education

High school or equivalent - Core 40

East Noble
Kendallville, IN
02.2018

Skills

  • Cash Handling - 4 years
  • Cleaning Experience - 4 years
  • Custodial Experience - 3 years
  • Supervising Experience - 3 years
  • Food Preparation - 3 years
  • Food Handling - 3 years
  • Food Service - 3 years

Personal Time Off

Injury - Kendallville, IN March 2024 to July 2024 

Certification

ServSafe Food Handling Certification

Timeline

Manager

Dairy Queen Grill & Chill
07.2024 - Current

Janitorial Supervisor

The Cleaning Company srl
09.2019 - 03.2024

Crew Member/Cashier

Dairy Queen
05.2018 - 07.2019

Crew Member

Ben's Pretzels
03.2016 - 09.2016

High school or equivalent - Core 40

East Noble

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Emily Brayton