Summary
Overview
Work History
Education
Skills
Software
Education
Timeline
Generic

Emily Brinkhoff

South Bend

Summary

Proficient in analysis with a strong history of enhancing operational efficiency and profitability through effective staff management. Committed to achieving organizational goals and driving team success in a mid-level position. Demonstrates exceptional organizational skills and a positive attitude while managing multiple priorities. Ready to embrace additional responsibilities to support team objectives.

Overview

5
5
years of professional experience

Work History

CSR 1

First Source
11.2024 - Current
  • Increased customer satisfaction by resolving issues through effective communication strategies.
  • Employed CRM software to manage customer interactions and inquiries efficiently.
  • Improved response times by collaborating with team members on support process enhancements.
  • Suggested relevant bank products to clients to meet their financial needs.
  • Provided training for new employees on customer service standards and protocols.
  • Performed ATM duties, encompassing cash ordering, stocking, and audits.
  • Opened and closed branch as per scheduled operations.
  • Assisted in the account opening process for new customers.

Bartender/guest Relations

Levy Resturants
03.2024 - 12.2024
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Head Shift Leader

Smoothie King
01.2023 - 03.2024
  • Created incentive programs and contests to support and award top performers.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed cash and credit card transactions accurately using POS software.

Office Assistant

S&s Automotive Restoration & Collision
01.2022 - 09.2022
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Coordinated and scheduled meetings and appointments.
  • Utilized office management software to record and track customer information.
  • Edited and proofread documents for accuracy and completeness.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Edited documents to keep company materials free of grammar errors.
  • Compiled and analyzed data to produce reports.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Input data into spreadsheets and databases.
  • Monitored and tracked budgets and expenses.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Dealt with insurance on claims and warranty claims
  • Ordered parts for repairs
  • Inspected repairs to make sure they follow company standard of workmen ship.
  • Assist the office manger with payroll and any other task they may have needed done
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Member Service Representative

Community Wide Credit Union
06.2021 - 12.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Resolved customer issues through thorough dispute investigation.
  • Educated and engaged customers with new bank products and services.
  • Verified customer identification and documentation for compliant transactions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Cross-trained and backed up other customer service managers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Home Health Aide

AdvisaCare
05.2020 - 06.2021
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Assisted disabled clients to support independence and well-being.
  • Developed individual care plans for clients based on specific needs.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Provided direct personal care and administrative services to clients.
  • Documented vital statistics and coordinated with health care providers.
  • Assisted with end-of-life care.

Education

Associate Of General Studies - General Studies

Ivy Tech Community College of Indiana
South Bend, IN

Associate Of General Studies -

Glen Oaks Community College
Centreville, MI

Honors -

Centreville High School
Centreville, MI
06.2020

Skills

  • Service compliance and health codes
  • Inventory management
  • Basic accounting principles
  • Judgment and decision-making
  • Customer service excellence
  • Proofreading and editing
  • Scheduling and planning
  • Call and mail handling
  • Meeting coordination
  • Excel data management
  • Digital file organization
  • Detailed documentation
  • Staff supervision
  • Reporting and documentation
  • Administrative assistance
  • Invoice management
  • Team collaboration
  • Mail sorting and distribution
  • Quality control processes
  • Data analysis techniques
  • Member communication strategies
  • Payment processing systems
  • Product advisory services
  • Financial transaction handling
  • Point-of-sale operations
  • Banking services management
  • Member account oversight

Software

Microsoft based products

, 4, Fluent,

Google based software

, 3, Competent,

Libre office

, 3, Competent,

Spreadsheets

, 3, Competent

Education

true

Timeline

CSR 1

First Source
11.2024 - Current

Bartender/guest Relations

Levy Resturants
03.2024 - 12.2024

Head Shift Leader

Smoothie King
01.2023 - 03.2024

Office Assistant

S&s Automotive Restoration & Collision
01.2022 - 09.2022

Member Service Representative

Community Wide Credit Union
06.2021 - 12.2021

Home Health Aide

AdvisaCare
05.2020 - 06.2021

Associate Of General Studies - General Studies

Ivy Tech Community College of Indiana

Associate Of General Studies -

Glen Oaks Community College

Honors -

Centreville High School

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