Emily Brinkhoff
South Bend
Summary
Proficient in analysis with a strong history of enhancing operational efficiency and profitability through effective staff management. Committed to achieving organizational goals and driving team success in a mid-level position. Demonstrates exceptional organizational skills and a positive attitude while managing multiple priorities. Ready to embrace additional responsibilities to support team objectives.
Overview
5
5
years of professional experience
Work History
CSR 1
First Source
11.2024 - Current
- Increased customer satisfaction by resolving issues through effective communication strategies.
- Employed CRM software to manage customer interactions and inquiries efficiently.
- Improved response times by collaborating with team members on support process enhancements.
- Suggested relevant bank products to clients to meet their financial needs.
- Provided training for new employees on customer service standards and protocols.
- Performed ATM duties, encompassing cash ordering, stocking, and audits.
- Opened and closed branch as per scheduled operations.
- Assisted in the account opening process for new customers.
Bartender/guest Relations
Levy Resturants
03.2024 - 12.2024
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Head Shift Leader
Smoothie King
01.2023 - 03.2024
- Created incentive programs and contests to support and award top performers.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
Office Assistant
S&s Automotive Restoration & Collision
01.2022 - 09.2022
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited documents to keep company materials free of grammar errors.
- Compiled and analyzed data to produce reports.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Input data into spreadsheets and databases.
- Monitored and tracked budgets and expenses.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Dealt with insurance on claims and warranty claims
- Ordered parts for repairs
- Inspected repairs to make sure they follow company standard of workmen ship.
- Assist the office manger with payroll and any other task they may have needed done
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Member Service Representative
Community Wide Credit Union
06.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Resolved customer issues through thorough dispute investigation.
- Educated and engaged customers with new bank products and services.
- Verified customer identification and documentation for compliant transactions.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Home Health Aide
AdvisaCare
05.2020 - 06.2021
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Developed individual care plans for clients based on specific needs.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Provided direct personal care and administrative services to clients.
- Documented vital statistics and coordinated with health care providers.
- Assisted with end-of-life care.
Education
Associate Of General Studies - General Studies
Ivy Tech Community College of Indiana
South Bend, INAssociate Of General Studies -
Glen Oaks Community College
Centreville, MIHonors -
Centreville High School
Centreville, MI06.2020
Skills
- Service compliance and health codes
- Inventory management
- Basic accounting principles
- Judgment and decision-making
- Customer service excellence
- Proofreading and editing
- Scheduling and planning
- Call and mail handling
- Meeting coordination
- Excel data management
- Digital file organization
- Detailed documentation
- Staff supervision
- Reporting and documentation
- Administrative assistance
- Invoice management
- Team collaboration
- Mail sorting and distribution
- Quality control processes
- Data analysis techniques
- Member communication strategies
- Payment processing systems
- Product advisory services
- Financial transaction handling
- Point-of-sale operations
- Banking services management
- Member account oversight
Software
Microsoft based products
, 4, Fluent,Google based software
, 3, Competent,Libre office
, 3, Competent,Spreadsheets
, 3, CompetentEducation
true
Timeline
CSR 1
First Source
11.2024 - Current
Bartender/guest Relations
Levy Resturants
03.2024 - 12.2024
Head Shift Leader
Smoothie King
01.2023 - 03.2024
Office Assistant
S&s Automotive Restoration & Collision
01.2022 - 09.2022
Member Service Representative
Community Wide Credit Union
06.2021 - 12.2021
Home Health Aide
AdvisaCare
05.2020 - 06.2021
Associate Of General Studies - General Studies
Ivy Tech Community College of Indiana
Associate Of General Studies -
Glen Oaks Community College
Honors -
Centreville High School