Summary
Overview
Work History
Education
Skills
Timeline
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Emily Clifton

Evansville

Summary

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Overview

4
4
years of professional experience

Work History

Quality Assurance Specialist

Centerpoint Energy, Evansville
09.2024 - Current
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Facilitated training sessions for team members to ensure a consistent understanding of documentation standards and best practices.
  • Improved documentation accuracy by conducting thorough quality reviews and implementing necessary revisions.

Associate Dispatcher

Centerpoint Energy, Evansville
07.2022 - 09.2024
  • Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
  • Collaborated with fellow dispatchers to maintain a seamless workflow.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

Contractor for Centerpoint Energy

Hokanson, Evansville
01.2022 - 07.2022
  • Ensured timely payments to vendors by accurately inputting payment details and following up on outstanding invoices.
  • Processed invoices and payments in line with company policies and procedures.

Bartender

Logan’s Roadhouse, Evansville
07.2021 - 01.2022
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Education

University of Southern Indiana
04.2021

Skills

  • SAP
  • Service Suite
  • Microsoft Applications
  • Critical Thinking
  • Leadership
  • Teamwork
  • Decision-making
  • Training and Mentoring

Timeline

Quality Assurance Specialist

Centerpoint Energy, Evansville
09.2024 - Current

Associate Dispatcher

Centerpoint Energy, Evansville
07.2022 - 09.2024

Contractor for Centerpoint Energy

Hokanson, Evansville
01.2022 - 07.2022

Bartender

Logan’s Roadhouse, Evansville
07.2021 - 01.2022

University of Southern Indiana

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Emily Clifton