Emily Falks
Evansville
Summary
Dedicated social worker and behavioral health professional with experience providing school-based behavioral support, home-based family services, crisis intervention, rapport-building, and de-escalation techniques. Skilled in communication, active listening, case documentation, and supporting children and families through behavioral and emotional challenges. Strong ability to build relationships, adapt quickly, and collaborate effectively within multidisciplinary teams.
Overview
10
10
years of professional experience
Work History
School-Based Student Behavioral Coach / Social Worker
Southwestern Behavioral Healthcare
11.2022 - Current
- Provide behavioral coaching and emotional support to students in a school-based setting.
- Assist students in developing coping skills, emotional regulation, and positive behavioral strategies.
- Collaborate with school staff, families, and mental health professionals to support student success.
- Maintain accurate documentation and case records while ensuring confidentiality.
- Use de-escalation and crisis intervention techniques to support students during challenging situations.
Family Consultant
Lifeline Youth and Family Services
Evansville, IN
08.2021 - 11.2022
- Provided home-based services to children and families.
- Built rapport with clients and assessed immediate safety concerns.
- De-escalated emotional situations and identified crisis-causing problems quickly.
- Maintained diligent records and healthy client boundaries.
Bartender/Server
Walton’s International Comfort Food
Evansville, IN
08.2019 - 05.2021
- Provided quick and efficient customer service.
- Assisted throughout front-of-house operations and trained new servers.
- Managed difficult customer service situations professionally.
Outbound Call Representative (Temporary COVID-19 Position)
Unknown
01.2020 - 01.2020
- Conducted outbound cold calls to potential clients/customers.
- Maintained professionalism and communication efficiency in a fast-paced environment.
- Recorded customer interactions and followed communication scripts.
Cashier
Dick’s Sporting Goods
Evansville, IN
08.2018 - 07.2019
- Delivered excellent customer service and answered customer questions.
- Provided onsite training and support for team members.
Drug Screener
Vanderburgh County Drug Court
Evansville, IN
07.2018 - 04.2019
- Managed participant documentation and computer records.
- Updated participant files and maintained organized records.
Drive Thru Cashier
Chick-fil-A
Indianapolis, IN
03.2016 - 07.2018
- Processed high volumes of drive-thru orders efficiently.
- Assisted customers with transactions and food order accuracy.
- Worked collaboratively as a team member across multiple duties.
Education
Bachelor of Science - Criminal Justice
University of Southern Indiana
Evansville, IN01-2021
Skills
- Excellent verbal communication
- Behavioral intervention and support
- Crisis de-escalation
- Rapport building
- Active listening
- Case documentation
- Microsoft Office
- Customer service
- Team collaboration
- Training and mentoring co-workers
- Trust building
- Personal development planning
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
School-Based Student Behavioral Coach / Social Worker
Southwestern Behavioral Healthcare
11.2022 - Current
Family Consultant
Lifeline Youth and Family Services
08.2021 - 11.2022
Outbound Call Representative (Temporary COVID-19 Position)
Unknown
01.2020 - 01.2020
Bartender/Server
Walton’s International Comfort Food
08.2019 - 05.2021
Cashier
Dick’s Sporting Goods
08.2018 - 07.2019
Drug Screener
Vanderburgh County Drug Court
07.2018 - 04.2019
Drive Thru Cashier
Chick-fil-A
03.2016 - 07.2018
Bachelor of Science - Criminal Justice
University of Southern Indiana