Microsoft Office
Emily Hall
Muncie
Summary
Detail-oriented professional with extensive experience in administrative support, data entry, and customer service across diverse industries. Demonstrated proficiency in managing schedules, maintaining accurate records, and delivering exceptional communication in both collaborative and independent settings. Recognized for effectively handling high-volume tasks and resolving complex issues, while enhancing operational efficiency through comprehensive process documentation. Well-versed in utilizing Learning Management Systems (LMS) and the Microsoft Office Suite to streamline workflows.
Overview
13
13
years of professional experience
Work History
Work Scheduling Associate Contractor
American Electric Power
08.2024 - Current
- Develop schedules for line servicer and technician appointments
- Communicate with customers and direct inquiries
- Assist department in creating and canceling orders within ordering systems
- Sort and file supporting documents
- Create training and process documentation
Administrative Assistant Contractor
American Regent
02.2024 - 07.2024
- Provided administrative support to both the HR team and Document Support team
- Responded to and processed request forms for associates to be scheduled and signed up for various Learning, Development, and Training Courses within the LMS
- Heavy data entry, required attention to detail and accuracy
- Documented processes within Learning Management System
- Maintained training records, departmental files, and departmental records
- Communicated with internal customers (supervisors, team leads, etc.)
- Troubleshooted any errors within LMS (ISOtrain)
Data Entry Technician
Memory Ventures
07.2019 - 04.2020
- Processed customer orders by scanning/digitizing multiple formats of photo materials
- Performed data entry functions to maintain documentation and logs regarding production rate and timelines
- Effectively communicated with other team members
- Maintained a clean workspace
Property Management Clerk
Complete Property Care
02.2019 - 07.2019
- Performed general office duties including but not limited to filing, faxing, and scanning
- Answered multi-line phone system and routed calls from tenants and vendors to the appropriate contact within property management
- Dispatched personnel based on immediate needs
- Maintained tenant and rental application files
- Inspected properties for damages or maintenance requirements
- Delivered late rent letters and general notices to tenants as needed
- Collected rent payments received by tenant walk-ins and payments received by mail or phone
- Scheduled and performed property showings to prospective tenants
- Took listing and move-out pictures of properties and uploaded them to company server
- Coordinated service requests from tenants with internal teams and third-party service providers
- Ensured that tenants fulfilled obligation to take responsibility of utility accounts
Payroll Manager/Shift Lead/Driver
Jimmy John’s Sandwiches
09.2012 - 07.2019
- Generated checks and direct deposit stubs for all employees working in the three Muncie store locations
- Collected and arranged information and entered details into computer database
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials
- Provided extensive clerical and administrative support to management staff
- Assisted with the hiring of new employees and trained new team members
- Prepared food for customers and maintained quality customer relations
- Organized store displays and promotional items
- Managed employees in a diverse and fast paced work environment at multiple locations
Cashier/Customer Service
Concannon’s Bakery
09.2017 - 05.2018
- Maintained store cleanliness and replenished stock on a regular basis
- Presented excellent customer service skills over the phone and in person
- Ensured that daily orders and special orders were completed in a timely manner
Medical Claim Processor
Manpower/Concentrix
07.2014 - 05.2016
- Processed claims that pend for various hold reasons to assist in the final determination on healthcare claim disposition
- Researched complex healthcare claim issues and worked with various resources
- Assisted with special projects as assigned or directed
- Held a remote position based on self-motivation and demonstration of effective time management
Education
High School Diploma -
Beavercreek High School
Beavercreek, OH05.2012
Skills
- Customer service
- Schedule management
- Data entry
- 72 WPM
- Microsoft Office
- Order processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
References
References available upon request.
Software
Adobe Acrobat
Adobe Photoshop
Adobe InDesign
Adobe Illustrator
Timeline
Work Scheduling Associate Contractor
American Electric Power
08.2024 - Current
Administrative Assistant Contractor
American Regent
02.2024 - 07.2024
Data Entry Technician
Memory Ventures
07.2019 - 04.2020
Property Management Clerk
Complete Property Care
02.2019 - 07.2019
Cashier/Customer Service
Concannon’s Bakery
09.2017 - 05.2018
Medical Claim Processor
Manpower/Concentrix
07.2014 - 05.2016
Payroll Manager/Shift Lead/Driver
Jimmy John’s Sandwiches
09.2012 - 07.2019
High School Diploma -
Beavercreek High School
Similar Profiles
Robert MitchemRobert Mitchem
Senior Call Center System Administrator at American Electric PowerSenior Call Center System Administrator at American Electric Power
Marielle BookerMarielle Booker
Engineering Technician at American Electric PowerEngineering Technician at American Electric Power
Seth McQuillanSeth McQuillan
Electrical Engineering Intern at American Electric PowerElectrical Engineering Intern at American Electric Power
Patrick HalePatrick Hale
Infrastructure Engineer at American Electric PowerInfrastructure Engineer at American Electric Power
Lucy WilberLucy Wilber
In-Home Nanny at Parents Of ChildIn-Home Nanny at Parents Of Child