Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Emily Hefty

Portage

Summary

Dynamic and detail-oriented Certified Pharmacy Technician with proven expertise at CVS Pharmacy in medication dispensing and patient confidentiality. Adept at optimizing workflow and enhancing customer satisfaction through effective problem-solving and team collaboration. Recognized for training new staff and maintaining compliance with pharmacy regulations, ensuring high-quality service delivery.

Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Experienced with classroom management and student engagement strategies. Utilizes effective communication to foster productive learning environment. Knowledge of curriculum development and instructional techniques tailored to diverse learning needs.

Professional educator with strong focus on K-12 instruction and classroom management. Adept at fostering collaborative learning environment, ensuring students' needs are met, and adapting to dynamic educational settings. Skilled in curriculum development, student assessment, and implementing individualized learning strategies. Known for reliability, teamwork, and achieving educational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Substitute Teacher, K-12

Portage Township Schools
08.2024 - Current
  • Facilitated classroom activities and lessons for diverse K-12 student populations.
  • Implemented educational strategies to enhance student engagement and learning outcomes.
  • Adapted lesson plans to accommodate various learning styles and needs effectively.
  • Managed classroom behavior, fostering a positive and productive learning environment.
  • Collaborated with teachers to develop instructional materials aligned with curriculum standards.
  • Supported assessments and evaluations to track student progress and development.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Utilizing safety procedures during fire drills, school violence, and weather advisories.

Pharmacy Technician

CVS Pharmacy
08.2023 - Current
  • Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations.
  • Assisted pharmacists in preparing and dispensing medications while maintaining a sterile environment.
  • Handled customer inquiries and resolved issues, enhancing patient satisfaction and trust in services.
  • Managed inventory levels, tracked medication stock, and placed orders to prevent shortages.
  • Operated pharmacy software systems for prescription management and patient record updates.
  • Collaborated with healthcare professionals to verify prescriptions and ensure optimal medication therapy.
  • Trained new team members on operational procedures, promoting adherence to safety standards.
  • Conducted regular audits of medication storage areas to ensure proper labeling and organization.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Production Team Member

Signature Graphics
07.2022 - 08.2023
  • Operated production machinery to ensure consistent output and quality standards.
  • Collaborated with team members to optimize workflow and enhance efficiency during production runs.
  • Conducted quality inspections on finished products, ensuring adherence to company specifications.
  • Assisted in training new team members on safety protocols and operational procedures.
  • Implemented process improvements that reduced waste and enhanced material usage.
  • Maintained clean and organized work areas to comply with safety regulations and improve productivity.
  • Participated in team meetings to discuss production goals, challenges, and strategies for continuous improvement.
  • Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
  • Met or exceeded daily production goals through diligent work ethic and effective teamwork strategies.
  • Loaded and unloaded materials and assemblies weighing as much as 100 pounds.
  • Set up, operated and maintained production machinery.
  • Worked closely with supervisors to address concerns regarding product quality or machine performance issues, proactively seeking solutions.
  • Promoted a positive workplace culture by fostering open communication, collaboration, and mutual respect among team members.
  • Collaborated with team members to assemble high-quality products on time, meeting customer specifications.
  • Optimized workflow by organizing workstations for increased productivity and reduced downtime.
  • Followed strict safety protocols when dealing with hazardous materials.
  • Minimized safety hazards and kept work areas inspection-ready by consistently picking up trash and excess materials.
  • Used equipment properly to avoid workplace hazards or injuries.

Health and Beauty Consultation

Meijer
01.2020 - 07.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Stocking shelves and material needed to work efficiently while providing the best customer service.
  • Answering phone calls specific to my job role.
  • Operating and maintaining the cash register on a daily basis with accurate handling.
  • Top cashier for speed and accuracy.
  • Maintained inventory annually and regularly check shelf counts.

Housekeeper Manager

Hampton Inn By Hilton
05.2019 - 01.2020
  • Supervised daily housekeeping operations, ensuring compliance with hygiene and safety standards.
  • Trained and mentored staff on efficient cleaning techniques and equipment usage.
  • Developed and implemented cleaning schedules to optimize workflow and resource allocation.
  • Conducted regular inspections to maintain high-quality service standards and address issues promptly.
  • Collaborated with management to establish operational procedures for improved efficiency and effectiveness.
  • Managed inventory of cleaning supplies, optimizing stock levels to reduce waste and expenses.
  • Coordinated staff assignments based on workload demands, enhancing productivity across the team.
  • Resolved customer complaints swiftly, ensuring satisfaction through effective communication and problem-solving skills.
  • Collaborated with other departments to ensure seamless guest experiences throughout their stay at the property.
  • Increased customer satisfaction ratings by consistently exceeding expectations in room preparation and presentation.
  • Reduced staff turnover by implementing effective training programs and providing continuous feedback to team members.
  • Evaluated employee performance regularly, recognizing top performers while identifying opportunities for improvement among others.
  • Improved overall housekeeping performance with thorough inspections, timely issue resolution, and proactive communication with the team.
  • Conducted regular staff meetings to discuss updates, address concerns, share successes, and provide ongoing professional development opportunities.
  • Maintaining fresh and clean linen for all house guests.
  • Developed customized cleaning procedures for specialty rooms or unique situations, addressing specific needs effectively.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Managed laundry sorting, washing, drying, and ironing.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.

Education

Core 40

Portage High School
Portage
06-2016

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Supply restocking
  • Pharmacy and customer records management
  • Drug inventory control
  • Labeling accuracy
  • Drug safety
  • Pharmaceutical calculations
  • Processing payments
  • Pharmacy software proficiency
  • Pharmacy law compliance
  • FDA drug safety guidelines
  • OTC recommendations
  • Staff development
  • Patient education and counseling
  • New hire onboarding
  • Point of sale systems proficiency
  • Troubleshooting malfunctioning equipment
  • Insurance processing
  • Relationship building
  • Staff leadership
  • Certified pharmacy technician
  • Positive reinforcement
  • Multi-subject instruction
  • Student engagement

Certification

  • Certified substitute teacher, Portage Township Schools - August 2024
  • Licensed Pharmacy Technician - August 2023

Interests

  • Watching Movies and TV Shows
  • Volunteering at the local animal shelter
  • Music
  • Graphic Design
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Cooking
  • Baking
  • Reading
  • Fashion and Style
  • Geocaching
  • Cosmetic arts

Timeline

Substitute Teacher, K-12

Portage Township Schools
08.2024 - Current

Pharmacy Technician

CVS Pharmacy
08.2023 - Current

Production Team Member

Signature Graphics
07.2022 - 08.2023

Health and Beauty Consultation

Meijer
01.2020 - 07.2022

Housekeeper Manager

Hampton Inn By Hilton
05.2019 - 01.2020

Core 40

Portage High School

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Emily Hefty