Emily Kinney
Indianapolis,IN
Summary
Experienced leader with a proven track record at Napoli Villa Ristorante Italiano, excelling in customer service excellence and staff training. Successfully launched new menu items, enhancing sales and client satisfaction. Skilled in inventory management and event coordination, fostering a collaborative team environment to ensure operational success.
Overview
18
18
years of professional experience
Work History
General Manager
Napoli Villa Ristorante Italiano
09.2011 - 08.2025
- Oversaw daily operations, ensuring exceptional customer service and dining experience.
- Met with food and beverage vendors to get best product and pricing, also for ideas on new items and specials.
- Coordinated reservations and all private parties, working close with clients to ensure expectations were met and exceeded.
- Took part in meetings for the city and made sure to be involved with community activities.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed payroll.
- Managed schedule for back of the house and front of the house.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Handled end of day checkout and reports
Manager
Subterra Ultra Lounge
03.2007 - 07.2011
- Did inventory and ordering of all liquor, wine and beer.
- Did close out at end of night
- Balanced cash drawers
- Paid all entertainment
- Scheduled employees and Djs
- Booked private parties
- Helped with events for super bowl, big ten, etc.
- Coordinated events with liquor vendors
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained communication between all staff each night to ensure a safe and enjoyable time for guests and employees.
Education
Early Childhood Education
IUPUI
Indianapolis, INHotel And Restaurant Management
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Customer service excellence
- Staff training and supervision
- Schedule management
- Client relations
- Event coordination
- Inventory management
- Payroll administration
- Team player
- Time management
Timeline
General Manager
Napoli Villa Ristorante Italiano
09.2011 - 08.2025
Manager
Subterra Ultra Lounge
03.2007 - 07.2011
Early Childhood Education
IUPUI
Hotel And Restaurant Management
Ivy Tech Community College of Indiana