Emily Lopez

Resolving customer inquiries across multiple communication channels, including phone email and live chat

• Troubleshooting customer issues and resolving complaints
• Processing refills and handling transactions via cash, CareCredit and link
• Providing product information and explaining features
• Maintaining customer records and updating databases
• Recommended improvements in products service, and billing methods to management to prevent future problems
• Adjusted bills and refunded money to resolve customer service or billing complaints
• Managing inventory and supplies to materials were available when needed
• Providing support and guidance to colleagues to maintain a collaborate work environment
• Training new and old employees to perform duties

• Handled money transactions apparently were following company procedures for handling cash payments
• Displayed enthusiasm and knowledge about restaurants, menu, and products
• Checked with customers to determine satisfaction with meals promptly taking action to correct problems
• Trained new employees to perform duties
• Provided exceptional service to high volume of daily customers
• Demonstrated strong, problem-solving, skills, resolving issues, efficiently, and effectively