Emily Millsap
Newburgh,IN
Summary
Experienced and dynamic professional in the Surrogacy and IVF industry, skilled at overcoming challenges. Possesses excellent problem-solving abilities and a proactive mindset when faced with new tasks. Known for adaptability, creativity, and a results-driven approach. Committed to making significant contributions and driving organizational success.
Overview
13
13
years of professional experience
Work History
Surrogate
Family Source Consultants
03.2022 - Current
- Successfully carried and delivered a healthy baby in 2022 and currently pregnant in my second surrogacy journey
- Act as a compassionate and reliable surrogate mother, providing emotional and physical support to intended parents throughout the pregnancy journey
- Maintain open and clear communication with intended parents, updating them regularly on pregnancy milestones and health status
- Attend medical appointments, ultrasounds and other necessary screenings to ensure the health and well-being of the baby and myself
- Demonstrate a strong understanding of the surrogacy process, from legal agreements to the delivery of the baby, ensuring a smooth and positive experience for all parties involved
- Work closely with healthcare providers to manage pregnancy complications and ensure a safe delivery
- Strong understanding of the importance of confidentiality and legal compliance
- Highly organized and reliable in managing medical appointments and adhering to treatment protocols
Administrative Assistant/Office Manager
Dr. Gerald Enlow, DMD
01.2022 - Current
- Demonstrate strong problem-solving skills when resolving scheduling conflicts or logistical challenges
- Manage patient scheduling, ensuring efficient appointment booking and minimizing wait time while maintaining high levels of customer service
- Process insurance claims, verifying patient coverage, and communicating with insurance companies to resolve billing discrepancies
- Answer phones call and respond to emails, addressing patient inquiries, confirming appointments and providing general office information
- Coordinate with dental hygienists, dental assistants and dentist, guaranteeing smooth patient flow and excellent patient care
- Maintain patient records, confirming all medical histories, treatment notes, and billing details are up to date and compliant with HIPAA regulations
- Manage inventory of office supplies, restocking items as needed to support daily administrative tasks
- Schedule follow-up appointments for patients as per dentist's recommendations to ensure continuity of care
- Proficiency in dental practice management software
- Strong understanding of dental terminology and insurance processes
Insurance Agent Specialist
USAA
08.2017 - 07.2019
- Promoted twice within first two years
- Assisted members in selecting appropriate insurance policies, including life, health property and casualty coverage
- Advised members on an individual basis about insurance needs and financial necessities through detailed consultations and risk assessments
- Resolved billing conflicts within member accounts
- In-depth knowledge of insurance products, services and industry regulations
- Strong sales and negotiation skills, with a track record of meeting or exceeding targets
- Excellent communication and interpersonal skills to build lasting member relationships
- Analytical mindset for evaluating risk and tailoring insurance solutions
Assistant Manager
Enterprise Rent-A-Car
05.2012 - 01.2015
- Promoted twice within first year
- Received several MVP awards
- Completed Manager Trainee program early
- Managed daily operations of the branch, including sales, customer service and fleet management
- Delivered exceptional customer service by resolving issues promptly and guaranteeing customer satisfaction
- Analyzed key performance metrics, identified growth opportunities, and implemented strategic improvements
- Oversaw employee training, scheduling and development to maintain a motivated and knowledgeable workforce
- Managed inventory and fleet availability to meet customer demand and maximize profitability
- Strong leadership and team-building abilities to drive performance and achieve goals
- Excellent problem-solving and conflict resolution skills to address customer and operational challenges
- Exceptional organizational and multitasking skills in fast-paced environment
Education
Bachelor of Science - Business Marketing
Southern Illinois University-Carbondale
Carbondale, IL05.2008
Skills
- Accounting and Finance
- Insurance policy and product knowledge
- Medical billing and coding
- Data entry
- Problem-solving and resolution
- Organization, prioritizing, and multi-tasking
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Relationship building
- Flexible and adaptable
- Excellent communication
- Calm under pressure
Timeline
Surrogate
Family Source Consultants
03.2022 - Current
Administrative Assistant/Office Manager
Dr. Gerald Enlow, DMD
01.2022 - Current
Insurance Agent Specialist
USAA
08.2017 - 07.2019
Assistant Manager
Enterprise Rent-A-Car
05.2012 - 01.2015
Bachelor of Science - Business Marketing
Southern Illinois University-Carbondale
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