Summary
Overview
Work History
Education
Skills
Timeline
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Emily Mowery

North Vernon

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience

Work History

Assistant Vice President, Commercial Banker

Jackson County Bank
07.2018 - Current
  • Managed projects efficiently, ensuring timely delivery and high-quality results.
  • Developed and maintained strong relationships with clients, resulting in increased business opportunities.
  • Developed strong relationships with clients by maintaining consistent communication and providing personalized service.
  • Delivered engaging presentations at community events and conferences to raise brand awareness among potential commercial banking clients.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
  • Proactively sought out feedback from clients and peers to identify areas for improvement, both individually and within the broader commercial banking team.

Branch Trainer

Jackson County Bank
01.2018 - 07.2018
  • Coordinated cross-functional projects involving multiple teams across different departments that resulted in improved workflow efficiencies.
  • Fostered a culture of continuous learning within the branch by regularly sharing insights from industry conferences and seminars attended throughout the year.
  • Elevated levels of employee engagement by creating a supportive learning environment that encouraged open communication and collaboration among team members.
  • Established clear expectations for performance standards through detailed job descriptions and goal-setting exercises.
  • Utilized various assessment tools to evaluate the effectiveness of training programs, implementing necessary changes for increased efficacy.
  • Increased overall efficiency within the branch by reinforcing best practices during regular training sessions.

Customer Service Representative

Jackson County Bank
05.2016 - 01.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Floating Bank Teller

Jackson County Bank
11.2015 - 05.2016
  • Strengthened relationships with customers by delivering friendly, personalized service during every interaction.
  • Facilitated smooth transitions between branches as a floating teller by quickly adapting to different locations'' specific procedures and policies.
  • Promoted a positive work environment through active participation in team meetings, sharing feedback, and supporting colleagues when necessary.
  • Assisted branch managers in maintaining optimal cash levels, ensuring sufficient funds were available for daily operations.
  • Provided exceptional service for clients across various branches, adapting quickly to new environments and systems as a floating teller.

Assistant Manager

Captain D's
11.2013 - 02.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

Bachelor of Science - Business Administration

Purdue University
West Lafayette, IN
05-2025

Associate of Applied Science - Business Administration

Purdue University
West Lafayette, IN
05-2023

Pharmacy Technician

Penn Foster Career School
Scranton, PA
05-2015

High School Diploma -

Penn Foster High School
Scranton, PA
03-2014

Skills

  • Decision making & judgment
  • Issue resolution skills
  • Negotiation
  • Effective relationship building
  • Strategic planning
  • Business administration
  • Business development
  • Coordination of administrative activities
  • Office administration
  • Team leadership
  • Client account management
  • Customer service

Timeline

Assistant Vice President, Commercial Banker

Jackson County Bank
07.2018 - Current

Branch Trainer

Jackson County Bank
01.2018 - 07.2018

Customer Service Representative

Jackson County Bank
05.2016 - 01.2018

Floating Bank Teller

Jackson County Bank
11.2015 - 05.2016

Assistant Manager

Captain D's
11.2013 - 02.2016

Bachelor of Science - Business Administration

Purdue University

Associate of Applied Science - Business Administration

Purdue University

Pharmacy Technician

Penn Foster Career School

High School Diploma -

Penn Foster High School

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