Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Emily Rauch

Brook

Summary

Dynamic Fleet Manager with a proven track record at Chief Carriers Inc., enhancing operational efficiency through fleet optimization and effective communication. Skilled in driver management and regulatory compliance, I successfully implemented preventive maintenance programs, elevating customer satisfaction and ensuring timely deliveries. Committed to fostering collaboration and maximizing team performance.

Overview

20
20
years of professional experience

Work History

Fleet Manager

Chief Carriers Inc.
09.2019 - Current
  • Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
  • Maintained accurate driver information for delivery scheduling.
  • Provided all drivers with pertinent safety materials regarding rules and regulations.
  • Suggested actionable improvements to increase efficiency and reduce expenses.
  • Trained drivers to manage time effectively, improving overall mileage performance.
  • Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.
  • Coordinated with internal departments to ensure seamless integration between transportation requirements and inventory management activities.
  • Managed a diverse team of drivers, maintenance crews, and administrative staff which contributed to improved collaboration and efficiency in the workplace.
  • Elevated customer satisfaction by ensuring on-time deliveries through efficient route management.
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
  • Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.

Dispatcher

Raven Trucking
03.2017 - 09.2019
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Customer Service Representative

Republic Services
07.2014 - 12.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Dispatcher

How About That
04.2013 - 07.2014
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.

Manager

Check N Go
12.2005 - 02.2013
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Education

General

Crown Point High School
Crown Point,IN
05-1991

Skills

  • Fleet optimization
  • Fleet management
  • Scheduling
  • Employee management
  • Delivery schedule oversight
  • Fleet scheduling
  • Driver management
  • Regulatory compliance
  • Effective communication
  • Operational efficiency
  • Customer relationship management
  • Load assignment coordination
  • Fleet monitoring
  • Operations and logistics

Accomplishments

  • Supervised team of 36 drivers.
  • Collaborated with team of 8 in the development of Triangle.
  • Achieved knowledge by completing Luma Brighter Learning with accuracy and efficiency.

Languages

English
Full Professional

Timeline

Fleet Manager

Chief Carriers Inc.
09.2019 - Current

Dispatcher

Raven Trucking
03.2017 - 09.2019

Customer Service Representative

Republic Services
07.2014 - 12.2016

Dispatcher

How About That
04.2013 - 07.2014

Manager

Check N Go
12.2005 - 02.2013

General

Crown Point High School

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Emily Rauch