Emma Cook
Carmel
Summary
Driven and adaptable professional with a track record of enhancing customer satisfaction and streamlining operations. Excels in fast-paced environments, significantly improving team efficiency and service quality. Demonstrates exceptional leadership in retail management and customer service, fostering team collaboration and operational excellence.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
01.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Assistant Manager
Hot Topic
09.2020 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor of Science -
Arizona State University
Tempe, AZ05.2025
High School Diploma -
Lawrence North High School
Indianapolis, IN05.2019
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Exceptional customer service
- Adaptive and creative
- Espresso machine operation
- Beverage Preparation
- Safe Food Handling
- Conflict Mediation
- Retail Management
- POS Systems
Timeline
Barista
Starbucks
01.2023 - Current
Assistant Manager
Hot Topic
09.2020 - 05.2022
Bachelor of Science -
Arizona State University
High School Diploma -
Lawrence North High School
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