Emma Henderson
Carmel,IN
Summary
Detail-oriented graduate student and aspiring healthcare professional with strong communication and teamwork abilities, eager to gain hands-on experience in the healthcare industry. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Dedicated to maintaining high standards and delivering quality results.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Franciscan Health
Carmel, IN
12.2025 - Current
- Coordinated insurance verification and benefits explanation for patients, enhancing understanding of coverage options.
- Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Lifeguard
C&N Pool Management
Carmel, Indiana
05.2024 - 09.2025
- Monitored pool activities to ensure safety and adherence to regulations.
- Conducted routine inspections of pool facilities, maintaining cleanliness and operational standards.
Shift Lead
Java House
Carmel, Indiana
01.2023 - 04.2024
- Supervised daily operations to ensure optimal workflow and team performance.
- Trained new staff on coffee preparation techniques and customer service standards.
Lifeguard
Walt Disney World
Orlando, Florida
01.2022 - 01.2023
- Responded promptly to emergencies, executing rescue techniques and first aid procedures.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Education
Master of Science - Public Health
Purdue University
West Lafayette, IN12.2026
Bachelor of Arts - Psychology
Indiana University-Purdue University
Indianapolis, IN05.2024
Skills
- Interdepartmental communication
- HIPAA compliance
- Strong communicator
- Verbal and written communication
- Insurance verification
- EMR
- Medical terminology proficiency
- Multitasking Abilities
Timeline
Patient Access Representative
Franciscan Health
12.2025 - Current
Lifeguard
C&N Pool Management
05.2024 - 09.2025
Shift Lead
Java House
01.2023 - 04.2024
Lifeguard
Walt Disney World
01.2022 - 01.2023
Master of Science - Public Health
Purdue University
Bachelor of Arts - Psychology
Indiana University-Purdue University