Summary
Work History
Education
Skills
Timeline
Generic

Emma Lewis

Dillsboro

Summary

Accomplished Associate Director at New Horizons Rehabilitation Services, adept in strategic leadership and data analysis. Excelled in fostering a culture of continuous improvement, mentoring staff, and driving operational excellence. Proven track record in enhancing team productivity and implementing innovative solutions. Skilled in project management and team collaboration, significantly contributing to organizational development and success. Achieved this by continually rising in position within my time at the company.

Work History

Associate Director

New Horizons Rehabilitation Services
  • Led teams of up to Number personnel, supervising daily performance as well as training and improvement plans.
  • Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
  • Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
  • Assisted senior leadership in managing all aspects of operations.
  • Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
  • Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
  • Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
  • Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed detailed plans based on broad guidance and direction.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Enrichment Team Lead

New Horizons Rehabilitation Services
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Enrichment Manager

New Horizons Rehabilitation Services
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Quality Coordinator

New Horizons Rehabilitation Services
  • Collaborated with cross-functional teams to improve overall product performance and customer satisfaction rates.
  • Managed customer complaints efficiently, resolving issues promptly while minimizing negative impact on business operations.
  • Developed a culture of continuous improvement within the organization by encouraging team members to identify opportunities for enhancement and facilitating their efforts to implement those changes.
  • Analyzed data trends to identify opportunities for process improvements, leading to a more efficient workflow and higher quality output.

Education

Milan Highschool
Milan IN

Rising Sun Education Center
Rising Sun, IN

Skills

  • Project management
  • Strategic leadership
  • Analytical thinking
  • Coaching and mentoring
  • Decision-making
  • Team collaboration and leadership
  • Process improvement
  • Key relationship management
  • Critical thinking
  • Technical implementation
  • Event planning
  • Crisis management
  • Onboarding and training
  • Organizational development
  • Hiring and training
  • Work Planning and Prioritization
  • Data collection
  • Administrative support
  • Schedule coordination
  • Staff scheduling
  • Verbal and written communication
  • Recruiting and interviewing
  • Reporting and documentation
  • Strategic planning
  • Data analysis
  • Risk analysis
  • Staff management
  • Google drive

Timeline

Associate Director

New Horizons Rehabilitation Services

Enrichment Team Lead

New Horizons Rehabilitation Services

Enrichment Manager

New Horizons Rehabilitation Services

Quality Coordinator

New Horizons Rehabilitation Services

Milan Highschool

Rising Sun Education Center
Emma Lewis