Emma West
Bloomington
Summary
Proven track record in enhancing operational efficiency and animal welfare at Chad Cooper's farm, showcasing expertise in livestock management and stress reduction techniques. Excelled in customer service at Arlington Heights Veterinary Hospital, demonstrating exceptional dispute resolution skills. Achieved significant improvements in office administration and data entry accuracy, contributing to cost reduction and increased productivity.
Overview
3
3
years of professional experience
Work History
Farm Hand
Chad Cooper
2023.08 - Current
- Enhanced cattle health by diligently monitoring and recording daily observations of behavior, feed intake, and overall wellness.
- Improved farm efficiency by performing regular maintenance on farming equipment, ensuring optimal performance and timely completion of tasks.
- Optimized breeding success by maintaining accurate records of cattle genetics and implementing strategic mating plans based on desired traits.
- Supported animal welfare initiatives by treating all livestock humanely and advocating for best practices within the industry.
- Photographed and Videoed sale calves to advertise sale.
Customer Service Representative
Arlington Heights Veterinary Hospital
2024.03 - 2024.08
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Office Assistant
Danelle Clark
2022.01 - 2024.02
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Reduced operational costs through effective inventory management and negotiation with vendors.
Education
Bachelor of Science - Animal Agriculture Business
Purdue University
West Lafayette, IN05.2028
High School Diploma -
Edgewood High School
Ellettsville, IN06.2024
Skills
- Vaccination Administration
- Feeding techniques
- Livestock management
- Animal Nutrition
- Animal Identification
- Stress reduction techniques
- Mail handling
- Office Administration
- File Maintenance
- Spreadsheet Management
Timeline
Customer Service Representative
Arlington Heights Veterinary Hospital
2024.03 - 2024.08
Farm Hand
Chad Cooper
2023.08 - Current
Office Assistant
Danelle Clark
2022.01 - 2024.02
Bachelor of Science - Animal Agriculture Business
Purdue University
High School Diploma -
Edgewood High School
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