Emmanual Benjamin

Manage procurement for IT and non-IT categories, including facilities, transportation, office supplies, professional fees, staffing and recruitment, contingent workforce, and hardware/accessories.

RFI/RFP/RFQ: Prepare the SOW package and define the procurement strategy, search for and shortlist vendors, obtain concurrence from the client and procurement leaders, roll out the RFQ and RFP, and conduct commercial negotiations with vendors before finalizing the best deal and vendor.

Contract Management: Coordinate with internal stakeholders and vendors to draft the desired SOW, provide inputs to internal stakeholders, and take buy-in or final approval from legal before executing the same.

Handling end-to-end transactions related to staff augmentation, contract staff, PAN India, and ASEAN countries.

Reviewing the contracts on an annual basis, the spending and renegotiating with the vendors on commercial terms.

Facilitate the vendor's invoice processing and payments, including regular review and monitoring of vendor invoices that are stuck for payment.

Participating in audits, such as client audits and internal risk assessment audits.

Preparing the standard operating procedures and process documents.

Punch out catalog creation.

As a procurement specialist, I handled HR services, IT, software, connectivity, security, and RESO commodities for IBM Daksh clients.

Processing purchasing requisitions into purchase orders.

Perform RFP/RFQ according to the client’s requirements under clip orders.

Complete process of purchasing operations.

Interacting with requesters, sourcing buyers, and vendors on the requirements.

Order delivery follow-ups.

Negotiating price, payment terms, and delivery timeline on the order.

Maintaining the turnaround time (TAT) of all the requests.

Worked on transition calls for the supply chain management process.

Highly skilled in quoting and pricing template tools.

Preparing a quotation and configuration using the Cisco portal and HP B2B portal.

Preparing a product list in case products go EOL (End of Life) and need replacement.

Placing and submitting the orders created via the Cisco portal and the HP B2B portal.

Ensure the delivery of goods on time.

Interacting with the customers on a regular basis to expedite the order.

Working with the logistics department to ensure the smooth transit of goods.

Process document preparation.

Handling inbound calls from customers and resolving their queries by adhering to the average call handling TAT.

Raising tickets to the backend team on unresolved issues.

Following the standards for quality.