Emmanuel David Samson. S
Senior Executive Receivables
Chennai
Summary
Finance & Accounting professional with 8+ years of experience in global Accounts Receivable, Credit Control, dispute resolution, and customer relationship management within the shipping and logistics industry. Proven track record in reducing 90+ day and improving cash flow and strengthening stakeholder partnerships. Experienced in reconciliation, reporting, and end-to-end AR process management aligned with KPI targets.
Overview
9
9
years of professional experience
2
2
Language
Work History
Senior Executive Receivables, Credit Control
Inchcape Shipping Services
01.2023 - Current
- Recording of customer payment plan and ensuring the debts get collected on promise date.
- Strengthen customer relationships to support quicker settlement turnaround.
- Key player in driving team coordination and providing training to new joiners
- Provide accurate and timely reports to internal stakeholders to support decision‑making.
- Ensure timely dispute resolution through proactive customer engagement.
- Collaborate closely with Commercial teams for key customer accounts to streamline processes and accelerate collections.
- Maintaining the 90days above overdue amount percentage as below 2% of the total outstanding amount of the current month.
- Remarking and moving the financially disputed clients (Example: Bankruptcy or client running behind payments) to Legal.
Senior Analyst, Credit Control
Maersk
07.2022 - 12.2022
- Performed monthly AR/AP offsets ensuring accurate and on-time settlements.
- Maintained consistent control over overdue and improved overall cash flow.
Executive, Credit Collections
CMA-CGM
06.2019 - 06.2022
- Handling Top customer in AU and NZ region. Top Customers handled are DSV, DHL, MONDELEZ
- Monitoring customer account details for non-payments, delayed payments, and other irregularities.
- Collecting Freight and detention charges form the customer and maintaining their overdue percentage consistently.
- Recording of customer payment plan and ensuring the debts get collected on promise date.
- Helping to resolve the disputes at the earliest so that there will be no delay in the payments.
- Maintaining the above 90 days overdue amount percentage as below 2% of the total outstanding amount of the current month.
- Remarking and moving the financially disputed clients (Example: Bankruptcy or client running behind payments) to Legal.
- Generating ETA reports, which helps in getting payment from cash customers.
- Doing Weekly & Month End reports and sending it to the Agencies
- Achievements
- Star award for clearing the 180+ buckets from 10% to 2% from the total overdue.
- Appreciation from Agency for effective action taken under dispute during the pandemic situation.
AR Caller
FPG Healthcare & NTT DATA
05.2017 - 06.2019
- Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
- Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
- Allocating batches for the individuals to perform their task.
- Contacted US insurers to recover aged medical claims exceeded SL recovery targets by 15 %.
- Mentored 5 new hires on denial codes and claim-follow-up best practices.
Education
B.Sc - Computer Science
03-2016
- Completed B.sc (Computer Science) - Madras University with 74%
- GPA: 74%
12th std -
04-2013
- Completed my 12th std with 76%
- GPA: 76%
10th std -
04-2011
- Completed my 10th std with 61%
- GPA: 61%
Skills
Credit Risk & Collections Strategy
Timeline
Senior Executive Receivables, Credit Control - Inchcape Shipping Services
01.2023 - Current
Senior Analyst, Credit Control - Maersk
07.2022 - 12.2022
Executive, Credit Collections - CMA-CGM
06.2019 - 06.2022
AR Caller - FPG Healthcare & NTT DATA
05.2017 - 06.2019
Alpha Arts And Science College - B.Sc, Computer Science
Daniel Thomas Matriculation Higher Secondary School - 12th std,
Daniel Thomas Matriculation Higher Secondary School - 10th std,