Emmanuel Devapragasam
Group Project Manager/Associate Director
Chennai
Summary
Group Project Manager with 18+ years of experience in software delivery of large global IT Transformation Programs and Digital Solutions predominantly in the Telecom Domain. Primary strength includes end-to-end management of technology led programs (transformations, system consolidation, cloud migration), regional stakeholder management and managing global teams with onshore/offshore delivery model by applying different SDLC methodologies and conversant with enterprise Agile framework using SAFe principles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Group Project Manager
Infosys Ltd
Chennai
12.2018 - Current
- Portfolio Lead who managed technical delivery and program management of application suite enabling tools for Verizon Business Group.
- Leading 160+ engineers and architects for 19 applications by ensuring key business metrics, security and operation efficiency transformation are achieved
- Identified opportunities to improve business process flows and productivity.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Coordinated third-party vendors and client IT teams to seamlessly deliver effective solutions.
- Facilitated ongoing team development and growth through training and professional skills enhancement.
- Maintained high-level knowledge of current and emerging technology development and applications.
- Identified plans and resources required to meet project goals and objectives
Senior Program Manager
Verizon
Chennai
04.2008 - 12.2018
- To manage and mentor teams for development and implementation of several core systems ranging from lead management to opportunity gathering to contracting for enterprise business
- These systems all provide pivotal capabilities to the entire ecosystem of the Enterprise Customer Support and Delivery life cycle
- Led cross functional teams to implement process simplification for reduction of quoting timelines based on feedback from users and analysis of current process flows
- Created automation framework to help reduce time taken in contract life cycle management t
- Implemented performance monitoring tool to help identify performance hotspots and improve application performance
- Worked with Sales for IT engagement with and helped with demos on products for customers and executive briefings.
- Mentored and supported 60 department employees to create strong workplace culture
Application Developer
Scubesoft Inc
New Jersey
03.2007 - 07.2007
- Developed multi-channel roadmap for desktop and web applications.
- Participated in design and planning exercises for future software rollouts.
- Updated technical documentation, product specifications and technical training materials.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
Supervisor
Barnes and Noble
Chicago
04.2004 - 01.2007
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Masters of Science in Electrical Engineering -
Illinois Institute of Technology
Chicago, USA 08.2004 - 05.2006
Post Graduate Diploma (Wireless Telecommunications) - undefined
Humber College
Toronto, Canada 09.2003 - 05.2004
Bachelor of Engineering (Electronics and Communications) - undefined
University of Madras
Chennai, India 06.1998 - 05.2002
Skills
Program ManagementClient Relationship ManagementStakeholder ManagementSystem ConsolidationApplication Development and MaintenanceTransition ManagementEnd User Support
IT Management and delivery
Reporting capabilities
Staff Management
Change Management
Relationship building
Presentations
Recruiting and Hiring
Awards
- Best Managers World - Infosys 2023
- Delivery Excellence Champion Infosys, 2022
- Mover of Mountain - Leading by Example , Infosys 2022
- Client Kudos Award, Infosys, 2020
- Verizon Enterprise Solutions Performance Excellence, VES CIO, 2017
- Verizon Enterprise Solutions Performance Excellence, VDSI Senior Delivery Head, VES, 2016
- Graduate Student of the Year, Illinois Institute of Technology, 2006
Timeline
Group Project Manager
Infosys Ltd
12.2018 - Current
Senior Program Manager
Verizon
04.2008 - 12.2018
Application Developer
Scubesoft Inc
03.2007 - 07.2007
Masters of Science in Electrical Engineering -
Illinois Institute of Technology
08.2004 - 05.2006
Supervisor
Barnes and Noble
04.2004 - 01.2007
Post Graduate Diploma (Wireless Telecommunications) - undefined
Humber College
09.2003 - 05.2004
Bachelor of Engineering (Electronics and Communications) - undefined
University of Madras
06.1998 - 05.2002