Emmanuel D'souza
Bengaluru
Summary
Seeking a challenging position to obtain a role in an environment that appreciates enthusiastic self starters where my skills will result in opportunities for the growth, development and to add value and substance to the company’s aim and objectives. An increasingly responsible position in this zone, where proven decision-making, soft skills and customer satisfaction will be used for employing organizational productivity
Overview
16
16
years of professional experience
1
1
Certification
Work History
Ad Operations Specialist
Amazon
Bengaluru, Karnataka, India
07.2024 - Current
- Ad Operations Specialist
- Have worked on various advertising tasks of different categories offered by Amazon to its Clients such as IMDB , Devices and Class1 and DSP advertising.
- Ensuring creatives provided are compliant as per Amazon Advertising policies
- Takeover Verification of deals running for one day only.
- Video Moderation to review the videos and ensure that they are compliant as per Amazon Policies
- Part of the BFCM taskforce in order to ensure the smooth functioning of the process through the entire BFCM period
- Part of the Prime Day taskforce in order to ensure the smooth functioning of the process through the entire Prime Day period
- On Flight update team: On flight update is nothing but when the campaign is live and there needs to be sudden changes done to the already delivering creatives on priority basis.
- Provided training and support to the new Joiners’ and cross skilled associates who were cross skilled on Day after Reporting and Screenshots.
- Working with different teams across the process to ensure smooth functioning of process.
- Conducting team huddles for process updates and discussions.
- Provides ideas for process improvements to enhance process efficiency, quality and customer experience
- Respond to stakeholders with guidance and flags any updates to Lead/Manager
- 8 years 5 months
Ad Operations Associate II / Ad Ops Services Associate, CCS Advertising Ops
Amazon
Bengaluru, Karnataka, India
10.2019 - Current
- Ad Operations Associate II / Ad Ops Services Associate, CCS Advertising Ops
- Working with different teams across the process to ensure smooth functioning of process.
- Conducting team huddles for process updates and discussions.
- The RP-Ops team ensures that Amazon transactions satisfy legal and safety requirements in accordance to the guidelines across global marketplaces.
- Proactively identify risks involved for Amazon while doing business in various countries and enable smooth flow of products across international borders.
- Responsible for protecting Amazon customers from products that are illegal, hazardous, unsafe, or otherwise prohibited /regulated by Law and Amazon policies.
- Duties may also include defining, applying, and defending regulatory policy and contractual requirements.
- Report violations of rules, regulations, policies, and procedures by evaluating or recommending the initiation of investigative and corrective procedures
- Classify products based on SOP
- Provides ideas for process improvements to enhance process efficiency, quality and customer experience
- Respond to stakeholders with guidance and flags any updates to Lead/Manager
- 6 years
Prod Compliance Sr. Associate, Compliance Operations
Amazon
Bengaluru, Karnataka, India
05.2017 - 10.2019
- Prod Compliance Sr. Associate, Compliance Operations
- Working with different teams across the process to ensure smooth functioning of process.
- Identify process improvement areas and optimization projects to achieve operational efficiency.
- Conducting team huddles for process updates and discussions.
- The RP-Ops team ensures that Amazon transactions satisfy legal and safety requirements in accordance to the guidelines across global marketplaces.
- Proactively identify risks involved for Amazon while doing business in various countries and enable smooth flow of products across international borders.
- Responsible for protecting Amazon customers from products that are illegal, hazardous, unsafe, or otherwise prohibited /regulated by Law and Amazon policies.
- Duties may also include defining, applying, and defending regulatory policy and contractual requirements.
- Report violations of rules, regulations, policies, and procedures by evaluating or recommending the initiation of investigative and corrective procedures
- Classify products based on SOP
- Provides ideas for process improvements to enhance process efficiency, quality and customer experience
- Respond to stakeholders with guidance and flags any updates to Lead/Manager
- 2 years 6 months
Analyst
Oracle India Pvt. Ltd
Bannerghatta bangalore
03.2014 - 05.2017
- Analyst
- Transaction processing.
- Customer Interaction
- Transaction Audit (Post Audit and Pre audit of Oracle global Quote order management team)
- Reporting.
- Bronze certified on Oracle global Quote order management Process.
- To assist the sales organization in the generation of license revenue and help customers better manage their licenses through the accurate and timely migration of customer’s existing licenses in line with Oracle Policies.
- Experience in handling Oracle internal applications like OM, IB, OKS, GCRA, Fusion, GCM.
- Develop and maintain a well-rounded knowledge of Oracle’s Policies, systems and migration-related tools
- Validate payment of license and support invoices for migrating licenses
- Collaborate with License Sales teams, Support and contracts team to streamline the quote to order cycle
- Provide interpretation of migration results to internal customers and calculate migration cost for the licenses.
- Provide advisory role to sales for license migration - identify potential issues, desired outcomes, and suggest solutions/alternative approaches
- Develop and assist in conducting process related training to designated groups
- Experience in handling migration and assisting on APAC region EMEA and NAMER region
- Oracle sales Interaction
- Interactions with internal sales and resolve queries (video conference calls, emails etc)
- Exception Handling
- Handles exceptions relating to process
- Collaborate with stake holders to determine win win situation
- 3 years 3 months
Summer Intern
Goa Marriott Resort and Spa
06.2012 - 08.2012
- Summer Intern
- Working in the Procurement and Receiving team at Goa Marriott Resort and Spa in order to understand how the process works and find out a way to improve the process.
- 3 months
Summer Internship
Bajaj Allianz General Insurance Co.
04.2010 - 06.2010
- Summer Internship
- Study on products sold in Bajaj Allianz General Insurance and what is the people go for in Insurance
- 3 months
Summer Internship
The Mandovi Hotel
06.2009 - 08.2009
- Summer Internship
- Working in the Receiving and Procurement department and at the same time studying all the other departments of the organisation
- 3 months
Education
Master of Business Administration (MBA) - Finance, General
St Aloysius Institute of Management and Information technology (AIMIT)
01.2013
BBA - Finance, Marketing
Saraswat Vidyalayas Sridora Caculo College of Commerce and Management Studies
01.2011
Skills
- E-Commerce
- Auditing
- Dashboards
Certification
- DIGITAL SKILLS: DIGITAL MARKETING
- Microsoft Excel -Excel from Beginner to Advanced
- Linkedin Masterclass
Languages
Hindi (Elementary)
Konkani (Elementary)
English (Professional Working)
Timeline
Ad Operations Specialist
Amazon
07.2024 - Current
Ad Operations Associate II / Ad Ops Services Associate, CCS Advertising Ops
Amazon
10.2019 - Current
Prod Compliance Sr. Associate, Compliance Operations
Amazon
05.2017 - 10.2019
Analyst
Oracle India Pvt. Ltd
03.2014 - 05.2017
Summer Intern
Goa Marriott Resort and Spa
06.2012 - 08.2012
Summer Internship
Bajaj Allianz General Insurance Co.
04.2010 - 06.2010
Summer Internship
The Mandovi Hotel
06.2009 - 08.2009
BBA - Finance, Marketing
Saraswat Vidyalayas Sridora Caculo College of Commerce and Management Studies
Master of Business Administration (MBA) - Finance, General
St Aloysius Institute of Management and Information technology (AIMIT)