EMMANUEL JOSE

Responsible for preparing and submitting Monthly returns to Reserve Bank of India comprising the details of entire borrowers of the organization and successfully submitted around 120 RBI returns in 6 years

• Monitoring and Management of stressed and large assets of the organization
• Recommended improvements to processes.
• Evaluated new business opportunities from a regulatory perspective, providing valuable insight into potential challenges or benefits.
• Enhanced regulatory compliance by developing and implementing robust policies and procedures.
• Streamlined internal processes for timely submission of regulatory documentation to authorities.
• Stayed updated on changing regulations by attending industry conferences, maintaining professional expertise in the field.

• Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
• Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
• Improved understanding of financial statements, which helped in assessing risk.
• Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
• Conducted comprehensive risk assessments during credit application reviews, minimizing potential losses for the company.
• Participated in ongoing professional development opportunities to continuously enhance expertise in credit processing best practices.

• Provided quality support through data entry, document management, email correspondence and overseeing operation of office equipment.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Received and routed business correspondence to correct departments and staff members.
• Maintained a high level of product knowledge, providing accurate information to around 100 plus customers.
• Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.