EMMY R. JUSTIN
Gaston
Summary
Customer service professional experienced in retail, food service, and youth program supervision. Reliable leader with strong communication skills, a positive attitude, and commitment to creating safe, welcoming environments.
Overview
3
3
years of professional experience
Work History
Barista
Dutch Bros
Muncie
08.2025 - Current
- Prepared high-quality coffee beverages following standardized recipes.
- Provided exceptional customer service in a fast-paced environment.
- Engaged customers in conversation to enhance their experience and satisfaction.
Childwatch & Youth Coach
YMCA
Muncie
02.2023 - Current
- Supervised children.
- Organized educational games to promote development and learning.
- Communicated effectively with parents regarding daily activities and needs.
- Managed schedules for playdates, outings, and nap times efficiently.
Barista
Starbucks
Muncie
05.2025 - 08.2025
- Craft beverages efficiently.
- Maintain clean work areas.
- Provide positive customer experiences.
Shift Supervisor / Barista
Starbucks
Bloomington
01.2023 - 05.2025
- Led store operations.
- Supported and coached staff.
- Resolved customer concerns.
Cashier
Peach Cobbler Factory
Bloomington
08.2023 - 12.2023
- Handled payments.
- Served food and maintained cleanliness.
- Delivered desserts to customers with attention to detail and presentation.
- Collaborated with kitchen staff to ensure timely dessert preparation.
Front Desk & Concessions
Tuhey Pool
Muncie
06.2023 - 07.2023
- Managed money & check-ins.
- Followed food safety protocols.
Cashier
Dick's Sporting Goods
Muncie
07.2022 - 01.2023
- Processed transactions.
- Assisted customers.
- Ensured accurate cash handling and balanced cash drawers daily.
- Collaborated with team members to enhance customer service experiences.
- Handled customer complaints and resolved issues in a professional manner.
Education
B.A. - Communications
Ball State University
05.2027
Speech & Hearing Sciences Coursework
Indiana University
Bloomington, IN12.2025
Skills
- Customer service
- Public speaking
- Physical stamina
- Clear communication
- Conflict mediation
- Positive and professional
- Exceptional customer service
- Cash handling and POS
- Team leadership
- Time management
- Food safety
- CPR certification
- Barista certification
- Adaptability
References
Available upon request
Timeline
Barista
Dutch Bros
08.2025 - Current
Barista
Starbucks
05.2025 - 08.2025
Cashier
Peach Cobbler Factory
08.2023 - 12.2023
Front Desk & Concessions
Tuhey Pool
06.2023 - 07.2023
Childwatch & Youth Coach
YMCA
02.2023 - Current
Shift Supervisor / Barista
Starbucks
01.2023 - 05.2025
Cashier
Dick's Sporting Goods
07.2022 - 01.2023
B.A. - Communications
Ball State University
Speech & Hearing Sciences Coursework
Indiana University