Datastudio
Anis Rahaman
Project Manager
Summary
Performance-driven Project Manager with 10 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
11
11
years of professional experience
12
12
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Project Manager, TL
eZee Technosys Pvt. Ltd
Surat
10.2017 - Current
- 4+ years at eZee in shaping the future of the Hospitality Industry with Innovative Products. Over the past decade, we've developed many market-leading, innovative and fast-growing solution, including PMS, POS, Channel Manager, Booking Engine, Mobile Apps, Reputation & Revenue Management Systems including Self-Check-In Portal, Loyalty System and lot more
- I held the opportunity with an entrepreneurial-mindset where I wanted to work in a start-up like an environment and passionate about Business expansion
- The role involves acquiring Business Partners for the company, empower existing partners through all means namely conducting Events in various countries jointly with partners, participating in Expos, support and invest in digital marketing, technical support, handle escalation,product development(Enhancement, Customizations, Integrations), and leading a team of high caliber.
- Develop training materials, create presentations for resellers
- Coordinate with other company teams to deliver adequate partner training for business and technical skills
- Coordinates the involvement of company personnel,including direct sales, marketing, support, services, and management resources, in order to meet partner performance objectives and partners' expectations
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Partner Account Manager
eZee Technosys Pvt. Ltd
Surat
05.2016 - 10.2017
- Leads solution development efforts that best address end-user needs, while coordinating the involvement of all necessary company and partner personnel
- Establishes productive, professional relationships with key personnel in assigned partner accounts
- Proactively assesses, clarifies, and validates partner needs, gaps and requirements to be successful on an ongoing basis
- Identify, recruit and on-board new channel partners within assigned territory
- Coordinate with partners to create and execute business plans to meet sales goals
- Analyze market trends and accordingly develop sales plans to increase brand awareness
- Develop process improvements to optimize partner management activities
- Assist in partner marketing activities such as trade shows, campaigns and other promotional activities
Software Support Administrator
eZee Technosys Pvt. Ltd
Surat
12.2014 - 04.2016
- The role includes, contribute to product knowledge and help make future technical support easier,addressing customer inquiries, concerns, and suggestions, support engineers, focus on issues brought up by other departments within the company, such as sales, manufacturing, and operations, find solutions to problems with the products and help customers work through technical difficulties
- Researching technical issues
- Walking customers through solutions
- Reviewing product change requests
- Learning about product updates and new technologies
Sr. Technical Support
Appoids Tech Solutions
Bhopal
02.2013 - 04.2014
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve Technical issue.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
Technical support Advisor
Puissant Technologies
Bhopal
08.2012 - 12.2012
- Provide first level technical support to our Customers; create solutions to technical/application client problems and queries
- Manage escalated issues, resolving where possible and routing to appropriate resource group as appropriate
- Register customer information into databases; perform data entry relating to all support activities
- Keep management aware of potential areas for product, service and education sales
Education
HSC - Science
Sir J J English School
Surat, Gujarat 04.2002 - 01.2010
Bachelor's degree - Electronics and Communications Engineering
Rajiv Gandhi Prodyogiki Vishwavidyalaya
01.2010 - 01.2014
Skills
Agile Project Management
Certification
Java - Sun Microsystems
Software
Jira
Zoho
Asana
Slack
Interests
Reading Books
Playing Chess
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Project Manager, TL
eZee Technosys Pvt. Ltd
10.2017 - Current
Partner Account Manager
eZee Technosys Pvt. Ltd
05.2016 - 10.2017
Software Support Administrator
eZee Technosys Pvt. Ltd
12.2014 - 04.2016
Sr. Technical Support
Appoids Tech Solutions
02.2013 - 04.2014
Technical support Advisor
Puissant Technologies
08.2012 - 12.2012
Bachelor's degree - Electronics and Communications Engineering
Rajiv Gandhi Prodyogiki Vishwavidyalaya
01.2010 - 01.2014
HSC - Science
Sir J J English School
04.2002 - 01.2010