ENIYAVAN R

Dedicated Technical Support Engineer with 4 years of experience providing technical support and solutions to end-users in a fast-paced environment. Skilled in diagnosing and resolving hardware, software, and network issues, as well as delivering excellent customer service. Proficient in using help desk ticketing systems and knowledge bases to track and manage support requests.

• Technical Support Engineer at Client location Mangalore(NABARD).
• Installation and maintenance of desktop hardware, software and Domain configuration.
• Manage engine service desk plus ticketing tool to monitor and resolve.
• Documented incident details in the ticketing system for accurate tracking, ensuring clear communication and context for future reference.
• Provided timely updates to users on ticket status, improving transparency and user satisfaction.
• Desktop hardware components, such as CPUs, RAM, hard drives, and monitors and troubleshoot of various applications like MS Office 365, printer, scanners.
• Remote Desktop Protocol (RDP) to remotely troubleshoot and resolve user issues, install software, and Network Setting configuration.
• If the users are facing an issue with logging in their credentials, then I would help them by reset the password.
• VC Support.
• Windows Patch Update.
• Diagnosed and resolved issues related to Internet Explorer, chrome contributing to improved system functionality and user satisfaction.
• Assisting with network connectivity issues, both wired and wireless. This includes troubleshooting network adapters, resolving IP conflicts, and ensuring proper network configurations.