Enna Malhotra
Gurgaon
Summary
Results-oriented Customer Success professional with over seven years of experience in SaaS solution deployment, enterprise onboarding, and end-to-end lifecycle management. I'm excellent at client-facing roles, driving business growth, and reducing churn through strategic relationship-building. Recognized for delivering measurable impact, with multiple awards for best performance in three quarters back to back, and accolades earned throughout my career. Successfully managed portfolios exceeding $80M, enhancing delivery efficiency through scalable processes, and aligning customer outcomes with organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Associate Manager- Customer Success Manager
HCL Technologies
01.2022 - Current
- Managed enterprise client portfolios worth $80M+ across EMEA (UK & Ireland), ensuring long-term engagement and growth
- Improved customer retention by 85–90% through proactive relationship management and success planning
- Awarded top performer for highest upsell contribution in Q1, Q2, and Q3 of FY24
- Handled end-to-end Customer Success lifecycle — from onboarding to renewals, upsell, and expansion strategies
- Boosted adoption and satisfaction by monitoring customer health scores and resolving friction points early
Key Account Sales Executive
Schindler India
Bengaluru
01.2019 - Current
- Monthly target-based role achieved 85% above till my tenure.
- Create trustworthy relationships with important clients. Understand and research the needs and expectations of important clients.
- Identify the most effective ways to accommodate client needs and demands while maintaining corporate interests.
- Expand the relationships of existing clients through re-negotiations and proposals.
Digital Marketing Internship
Magnus Prep
Bangalore
09.2018 - 12.2018
- Oversaw numerous social media campaigns, including creating and deploying content, engaging with target audiences, and boosting reach with strategic ad placements.
- Created and presented pitch materials, including proposals and presentations.
- Tracked social media trends and adapted to attract target follower demographic.
Sales Executive
Metropolis India Pvt Ltd
Ludhiana
02.2016 - 10.2016
- Identified new B2B targets, developed new business opportunities presented product lines to customers.
- Keep track of competitor activities in the field and report same to line manager regularly.
- Maintained optimal financial controls by following loss prevention procedures.
Sales Executive (Campus Placement after B. TECH)
Cord Life Sciences India Pvt Ltd
Amritsar
04.2015 - 02.2016
- Handled B2C clients and achieved assigned targets
- Maintain and strengthen relations with key stakeholders - doctors, hospital authorities, nursing home officials, and existing clients.
- Manage technical aspects of CRM software used to generate, distribute, and prepare reports on leads
Education
PGDM - Marketing, Analytics
IFIM Business School
Bengaluru04.2017
B. Tech - Biotechnology
Lovely Professional University
Phagwara, PB01.2015
10TH -
New Adarsh Senior Secondary School
Saroya04.2010
Secondary - Non-Medical
Babbar Akali Memorial Khalsa College
PunjabSkills
- Presales / Sales Support, Renewals, Upsell-Cross sell
- Renewal management
- Negotiation skills
- B2B & Enterprise Sales
- Customer health monitoring
- Customer success management
- Client onboarding
- Advanced Presentations Skills
- Sales forecasting
Certification
- Recognized for Outstanding Performance – Awarded consecutively for 3 quarters (Q1, Q2, Q3 – FY24) for exceptional contribution in client success, upsell growth, and stakeholder engagement at HCL Technologies
- Top Performer Award – For driving customer satisfaction, strategic upsells, and maintaining highest client retention metrics across EMEA regions
Timeline
Associate Manager- Customer Success Manager
HCL Technologies
01.2022 - Current
Key Account Sales Executive
Schindler India
01.2019 - Current
Digital Marketing Internship
Magnus Prep
09.2018 - 12.2018
Sales Executive
Metropolis India Pvt Ltd
02.2016 - 10.2016
Sales Executive (Campus Placement after B. TECH)
Cord Life Sciences India Pvt Ltd
04.2015 - 02.2016
PGDM - Marketing, Analytics
IFIM Business School
B. Tech - Biotechnology
Lovely Professional University
10TH -
New Adarsh Senior Secondary School
Secondary - Non-Medical
Babbar Akali Memorial Khalsa College
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