Enrico Catania
Service Representative
Highland
Summary
Dynamic Service Sales Representative with a proven track record at CINTAS, excelling in client service and sales development. Skilled in account management and time management, I consistently enhanced customer satisfaction and drove revenue growth by effectively addressing client needs and delivering tailored solutions. Proficient in Microsoft Office, I thrive in fast-paced environments.
Overview
2027
2027
years of professional experience
1
1
Language
Work History
Service Sales Representative
CINTAS, Professional Uniform and Facility Services
2018 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Managed a portfolio of 100+ accounts, acting as the primary liaison to resolve complex queries and provide tailored solutions, ensuring project requirements were met with 100% accuracy.
- Entrusted with the oversight and management of high-value operations exceeding $1 M annually, maintaining strict adherence to organizational protocols and reporting standards.
- Prioritized multiple concurrent projects and stakeholder demands to consistently meet critical deadlines and ensure progression of work according to schedule.
Shift Manager
Aldi Foods
2017 - 2018
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Banquet Supervisor
White Lodging
2013 - 2017
- Developed strong relationships with vendors to ensure timely delivery of products for banquet functions.
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
- Ensured compliance with all health, safety, and sanitation regulations while supervising banquet operations.
- Proactively identified potential challenges within the planning process for upcoming events, implementing solutions before issues arose.
- Streamlined communication between kitchen and service staff for seamless event execution.
- Managed complex event timelines, synchronizing front-of-house service with kitchen production to ensure 100% on-time delivery of courses.
Education
Bachelor of Science - Hospitality And Tourism Management
Purdue University
Hammond, IN 05.2001 -
Skills
Customer service
Sales development
Time management
Client service
Microsoft Office
Adobe
Account management
Timeline
Bachelor of Science - Hospitality And Tourism Management
Purdue University
05.2001 -
Service Sales Representative
CINTAS, Professional Uniform and Facility Services
2018 - Current
Shift Manager
Aldi Foods
2017 - 2018
Banquet Supervisor
White Lodging
2013 - 2017