Enrique Herrera
Newburgh
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host/Server/Bartender/Trainer
Hacienda Mexican Restaurant
06.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Lead Sales Associate
Aeropostale
04.2022 - 11.2024
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
Education
High School Diploma -
Castle High School
Newburgh, IN05-2021
Skills
- Multitasking proficiency
- Effective time management
- Customer service
- Team collaboration
- Detail-oriented
- Foreign language skills
- Task prioritization
- Hospitality and accommodation
Certification
Food Handler Certification
Languages
Spanish
Professional Working
Timeline
Host/Server/Bartender/Trainer
Hacienda Mexican Restaurant
06.2022 - Current
Lead Sales Associate
Aeropostale
04.2022 - 11.2024
High School Diploma -
Castle High School
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