Eranki S S Bhargava Krishna
Hyderabad
Summary
Highly skilled Billing Specialist with over 7 years of experience ensuring accurate and timely billing operations. Proven track record of streamlining processes, resolving discrepancies, and improving overall financial efficiency.
Optimized end-to-end billing workflows,significantly increasing operational accuracy and cutting processing time by 20%.
Successfully resolved intricate billing discrepancies,leading to a 95%customer satisfaction rate.
Worked closely with finance and IT teams to enhancebilling systems,improving overall productivity.
Delivered high-quality customer service,resulting in positive feedback from clients and fostering long-term relationships.
Driven Billing Specialist collects and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen.
Overview
8
8
years of professional experience
Work History
Billing Specialist
Synchrony International Services Pvt. Ltd.
Hyderabad
01.2017 - Current
- Streamlined billing processes, resulting in improved accuracy and reduced processing time.
- Resolved complex billing discrepancies and ensured customer satisfaction.
- Collaborated with cross-functional teams to optimize billing procedures.
- Provided exceptional customer service to clients and internal stakeholders.
- Resolved discrepancies between customers' remittances and invoices received.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Provided support to other departments within the organization as needed.
- Implemented new policies related to billing processes when required.
- Investigated and resolved issues to maintain billing accuracy.
- Worked with team members and leadership to identify and develop process improvements.
- Processed and sent invoices, adjustments and credit memos to customers.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
Education
MBA - Finance
Suprabhath College of Management And Studies
Hyderabad06-2018
Bachelor of Commerce - Computers
Haindavi Degree College
Hyderabad05-2015
Skills
- Invoice Processing
- Payment posting
- Billing dispute resolution
- Customer Engagement
- Invoicing proficiency
- Customer Account Management
- Inquiry Handling
- Payment Processing
- Data Analysis
- Discrepancy Resolution
- Dispute Negotiation
- Billing & Financial Management
- Billing & Invoicing
- Data Entry & Management Problem-Solving & Analysis
- Communication & Customer Service
Languages
Telugu
First Language
English
Upper Intermediate
B2
Hindi
Proficient
C2
Timeline
Billing Specialist
Synchrony International Services Pvt. Ltd.
01.2017 - Current
MBA - Finance
Suprabhath College of Management And Studies
Bachelor of Commerce - Computers
Haindavi Degree College
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