Eric Ballard
Crown Point
Summary
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
14
14
years of professional experience
Work History
Field Service Technician
Alta Equipment Company
09.2018 - Current
- Completed 4 year company sponsored apprenticeship in 3.5 years
- Independently performed all aspects of repair/maintenance on heavy equipment
- Organized and performed work around customers needs
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Acted as Lead Crane and Aerial Lift Technician specializing in: Tadano, JLG, Genie, and Link Belt
Chief Union Steward/Heavy Equipment Operator
Phoenix Global
01.2011 - 12.2018
- Operated range of heavy equipment on regular basis with advanced skill.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
Education
Certificate of completion - Auto/Diesel/Industrial classes
Universal Technical Institute
Glendale Heights, IL01.2009
CORE 40 Diploma -
Portage High School
Portage, IN01.2007
Skills
- Organization
- Punctuality
- Adept
- Charismatic
- Analytic
- Troubleshooting and repair
- Problem-solving
- Field repairs
Timeline
Field Service Technician
Alta Equipment Company
09.2018 - Current
Chief Union Steward/Heavy Equipment Operator
Phoenix Global
01.2011 - 12.2018
Certificate of completion - Auto/Diesel/Industrial classes
Universal Technical Institute
CORE 40 Diploma -
Portage High School
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