Eric Dantas
Mumbai
Summary
Dynamic Business Development Manager with a proven track record at Aspri Spirits Private Limited, excelling in client acquisition and sales forecasting. Leveraging strong negotiation skills and market research expertise, I consistently drive growth and enhance customer satisfaction, establishing impactful strategies that elevate account management and boost sales performance.
Overview
20
20
years of professional experience
Work History
Business Development Manager
Aspri Spirits Private Limited
Mumbai
02.2023 - Current
- Collaborated with marketing team members to design promotional materials.
- Supported sales team members to drive growth and development.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Researched target markets to understand the needs of current and potential customers.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Maintained a database of existing customers and prospective leads.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Monitored industry trends and technological advancements to stay ahead of competition.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Store Manager
Paul Smith
Mumbai
03.2018 - 05.2022
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Monitored inventory levels and placed orders to restock shelves.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Resolved customer complaints in a timely manner.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored progress by establishing plans, budgets and measuring results.
- Established customer service standards and monitored staff compliance.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Developed strategies to maximize sales and profitability.
- Prepared staff work schedules and assigned team members to specific duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed daily banking activities such as deposits and withdrawals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained accurate records of employee performance reviews.
Sr.Sales Executive
Salvatore Ferragamo
Mumbai
03.2012 - 02.2018
- Addressed customer questions and concerns regarding products and services.
- Computed purchases and received and processed cash or credit payment.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Maintained records related to sales for store management.
- Handled returns and exchanges according to company policies.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Cross-sold products and services to increase average transaction value.
Restaurant Waiter
Costa Cruiselines
Savona
02.2007 - 02.2012
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
Asst Waiter
Trident Hotels
Mumbai
04.2005 - 01.2008
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Served alcoholic beverages according to state laws and regulations.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Organized storage areas so that all products were easily accessible when needed.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Performed side duties such as restocking supplies, rolling silverware and setting up dining areas.
Education
B.S.H&TM - Tourism And Hotel Management
A.K Hafiska College of Hotel Management
Mumbai04-2005
HSC - Higher Secondary School
Antonnio Da'silva College
Mumbai03-2002
SSC - Secondary School Certificate
St. John The Evangelist High School
Mumbai03-2000
Skills
- Market research
- Sales forecasting
- Key Account management
- Negotiation skills
- Customer service
- Account development
- Client acquisition
- Promotional material design
- Business strategy
Languages
English
First Language
Hindi
Elementary (A2)
A2
Marathi
Elementary (A2)
A2
References
References available upon request.
Timeline
Business Development Manager
Aspri Spirits Private Limited
02.2023 - Current
Store Manager
Paul Smith
03.2018 - 05.2022
Sr.Sales Executive
Salvatore Ferragamo
03.2012 - 02.2018
Restaurant Waiter
Costa Cruiselines
02.2007 - 02.2012
Asst Waiter
Trident Hotels
04.2005 - 01.2008
B.S.H&TM - Tourism And Hotel Management
A.K Hafiska College of Hotel Management
HSC - Higher Secondary School
Antonnio Da'silva College
SSC - Secondary School Certificate
St. John The Evangelist High School
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