Eric Evans
Centerville
Summary
Dedicated and skilled in team leadership and employee relations. Experienced in implementing process improvements that enhance customer experience and streamline operations, contributing to increased revenue and repeat business.
Overview
27
27
years of professional experience
Work History
Service Manager/Construction Estimator
Bader Mechanical
Richmond, IN
01.2020 - Current
- Oversaw daily operations, ensuring efficient workflow and resource allocation.
- Implemented process improvements, increasing service delivery efficiency and customer satisfaction.
- Managed inventory levels, optimizing supply chain processes to reduce costs.
- Established safety protocols, maintaining compliance with industry standards and regulations.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Plumber/pipefitter
Bader Mechanical
Richmond, IN
04.2009 - 01.2020
- Oversaw installation of piping systems, ensuring optimal flow and efficiency.
- Managed project timelines, coordinating materials and labor for timely completion.
- Contributed to cost savings by identifying potential areas for improvement in existing plumbing systems and recommending energy-efficient solutions.
- Installed water heaters, sump pumps, faucets, toilets, sinks, and other fixtures with precision for long-lasting functionality and minimal repairs needed.
- Streamlined workflow processes by maintaining detailed records of completed tasks, materials used, and time spent on each project.
- Enhanced workplace safety by strictly adhering to industry regulations and company guidelines during installation and maintenance tasks.
- Supported business growth through exceptional customer service, resulting in repeat business and positive referrals from satisfied clients.
- Improved client satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.
- Remained current on industry trends, advances in technology, and changing regulations to provide clients with the most up-to-date solutions available.
- Promoted a clean work environment by keeping job sites organized throughout the duration of each project, minimizing disruptions for clients or other workers.
- Increased team productivity by providing training to junior plumbers on best practices and proper use of tools.
- Expedited troubleshooting processes on complex problems using advanced diagnostic tools like video inspection equipment or electronic leak detectors.
- Managed inventory effectively through regular stock checks to ensure availability of necessary materials when needed without overstocking.
- Minimized callbacks by thoroughly inspecting completed work to ensure compliance with local building codes and client expectations.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
- Eliminated risks by correctly identifying potential safety hazards.
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Read blueprints to determine appropriate materials and procedures for each project.
- Offered guidance and training to junior team members.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Fabricated piping pieces and components in line with design specifications for each system.
- Installed and repaired plumbing systems in commercial and residential buildings.
- Trained junior plumbers on safety protocols and best practices.
- Diagnosed plumbing issues and implemented effective solutions.
- Collaborated with construction teams to ensure compliance with plumbing codes.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Selected type and size of piping required for each project.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Measured, threaded, and cut materials to correct angles.
Pipefitter Foreman
Sauer Mechanical
Richmond, IN
03.2006 - 04.2009
- Conducted inspections of completed work to guarantee quality control and adherence to specifications.
- Collaborated with project managers to develop timelines and resource allocations for efficient project execution.
- Implemented process improvements that streamlined operations and reduced material waste in piping installations.
- Led troubleshooting efforts for complex system failures, ensuring swift resolution and minimal disruption to services.
- Increased efficiency by streamlining pipe installation processes and ensuring proper alignment.
- Established effective communication channels between field personnel, management staff, clients, vendors ensuring smooth operations from start to finish on each project undertaken.
- Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.
- Fabricated pipe sections and components to specification using cutting, threading and welding equipment.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Created and maintained daily and weekly reports for upper management.
Plumber Pipefitter
Bader Mechanical
Richmond, IN
10.1998 - 03.2006
- Collaborated with engineers to design efficient piping layouts for new constructions.
- Supervised apprentices, enhancing their skills through hands-on training and mentorship.
- Conducted routine maintenance checks on plumbing systems to prevent future failures.
- Implemented safety protocols during installations, reducing workplace hazards significantly.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Selected type and size of piping required for each project.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Measured, threaded, and cut materials to correct angles.
Education
No Degree - Backflow License
Plumbers And Steamfitters Local661
Muncie, IN06-2010
Journeyman Pipefitter - Apprenticeship Program
Plumbers And Steamfitters Local 661
Muncie, IN05-2002
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Trustworthy and honest
- Employee relations
- Estimating and quoting
- Cost estimates
Timeline
Service Manager/Construction Estimator
Bader Mechanical
01.2020 - Current
Plumber/pipefitter
Bader Mechanical
04.2009 - 01.2020
Pipefitter Foreman
Sauer Mechanical
03.2006 - 04.2009
Plumber Pipefitter
Bader Mechanical
10.1998 - 03.2006
No Degree - Backflow License
Plumbers And Steamfitters Local661
Journeyman Pipefitter - Apprenticeship Program
Plumbers And Steamfitters Local 661