Bringing over 7+ years of professional experience, including 5 years specializing in training design, delivery, and team leadership. Results-driven Training Instructor and Training Manager with strong expertise in curriculum development, needs assessment, and implementing diverse instructional methods to maximize learning outcomes. Skilled in managing training teams, driving process improvements, enhancing training effectiveness, and aligning programs with organizational goals. Proven ability to deliver high-quality training across multiple locations, optimize team performance, and maintain strong stakeholder relationships.
Hi, I’m
Eric Sunny
Mumbai
Summary
Overview
8
years of professional experience
1
Certification
Work History
Delhivery Limited
Training Manager
08.2025 - Current
Job overview
- Lead and manage a team of 3 Training Coordinators responsible for delivering operational, safety, and compliance training across Delhivery’s FCs.
- Plan, assign, and monitor training schedules to support Delhivery’s operational requirements, client SLAs.
- Ensure SOPs, and training modules are updated in accordance with Delhivery’s operational workflows.
- Conduct performance evaluations, mentoring, and skill development for the training team to maintain high delivery standards.
- Collaborate closely with Operations, and HR to identify training needs and support business goals.
- Lead monthly training review meetings with managers, operations leads, and senior stakeholders.
- Oversee training compliance, documentation accuracy, LMS usage, and audit readiness across assigned locations.
- Manage onboarding, cross-training, and upskilling programs to support ramp-ups, peak seasons, and new client onboarding.
Accenture
Training Instructor
11.2019 - 07.2025
Job overview
- Delivered training to teams in Mumbai, Lisbon, Kuala Lumpur, and Manila with a 98% satisfaction rating and 99% throughput.
- Utilized feedback from participants and stakeholders to continually enhance training content and delivery methods.
- · Conducted regular assessments to evaluate training effectiveness, resulting in a 15% improvement in employee performance
- Compiled detailed reports on training program achievements and challenges, informing senior management decision-making.
- · Received recognition for excellence in training delivery, resulting in a 24% increase in reviewers efficiency.
- Led team-building exercises that improved communication and collaboration among team members, boosting overall team performance.
Hexaware Technologies LTD
Customer Service Executive
11.2017 - 11.2019
Job overview
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
- Communicated with customers through phone calls, online chats, and emails to assess customer needs and provide solutions.
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favorable solutions.
- Participated in team meetings to share best practices and updates on customer service initiatives.
- Maintained excellent team relationships by helping colleagues during complicated customer calls.
Education
Rajiv Gandhi Institute of Management & TechnologyNavi Mumbai
Bachelor of Business Administration
2023
University Overview
- BBA Graduate
Shoeb School of CommerceMumbai, MH
Certificate of Higher Education
2013
University Overview
- HSC Graduate
Skills
- Leadership
- eLearning Tools
- Training Facilitation
- Training Curriculum Design and Revision
- Presentation Skills
- MS Office
- Adapting Training Methods to Audience
- Adaptability
- Team Collaboration
Certification
· Rosetta Stone Proficiency Test for English (American) CEFR Level C1 Advanced
· Accenture Top Talent Program - 100% score
. Alison Advanced English 509
. Accenture Trainer Competency Skills Certification - 96% Score
Languages
English
Advanced
C1
Hindi
Upper Intermediate
B2
Malayalam
Intermediate
B1
Timeline
Training Manager
Delhivery Limited
08.2025 - Current
Training Instructor
Accenture
11.2019 - 07.2025
Customer Service Executive
Hexaware Technologies LTD
11.2017 - 11.2019
Shoeb School of Commerce
Certificate of Higher Education
Rajiv Gandhi Institute of Management & Technology
Bachelor of Business Administration