Eric Swihart
Avon
Summary
Dynamic professional with a strong customer service focus and proven leadership skills through a multiple year career in leadership roles. Expert in service planning and staff training, consistently enhancing customer satisfaction and driving sales growth. Recognized for implementing efficient systems and fostering long-term client relationships through attentive communication and problem-solving.
Overview
17
17
years of professional experience
Work History
Assistant Service Manager
Champion Chevrolet
09.2024 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Parts Manager
Capitol City Ford
06.2021 - 09.2024
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Service Advisor / Parts Manager
Ray Skillman Hyundai
08.2011 - 07.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Assistant General Manager
Hampton Inn & Suites
03.2008 - 08.2011
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Education
General Studies -
Danville Community High School
Danville05.2004
Skills
- Customer service focus
- Staff training and development
- Service planning
- Schedule coordination
- Sales support
- Strong leadership
- Positive attitude
Timeline
Assistant Service Manager
Champion Chevrolet
09.2024 - Current
Parts Manager
Capitol City Ford
06.2021 - 09.2024
Service Advisor / Parts Manager
Ray Skillman Hyundai
08.2011 - 07.2021
Assistant General Manager
Hampton Inn & Suites
03.2008 - 08.2011
General Studies -
Danville Community High School
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