Summary
Overview
Work History
Education
Skills
Timeline
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Erica Calvelage

Indianapolis

Summary

Extensive background in customer service and record management, recognized for improving service efficiency and maintaining detailed, organized records.

Overview

3
3
years of professional experience

Work History

Certified Nursing Assistant

Beech Grove Meadows
08.2023 - 01.2025
  • Provided compassionate care in long-term, rehab, memory care, and assisted living settings.
  • Assisted residents with daily needs, including bathing, restroom use, and mobility.
  • Monitored and recorded vital signs, followed individualized care plans, and supported residents in achieving physical and mental health goals.
  • Maintained clean, safe environments through basic housekeeping and proper sanitation practices.

Certified Medical Assistant

Franciscan Alliance County Line Pediatrics
07.2022 - 08.2023
  • Supported pediatric physicians by rooming and triaging patients, taking vitals, and preparing charts.
  • Handled patient scheduling, incoming calls, voicemails, and medical documentation.
  • Processed paperwork including FMLA and inter-office communications.
  • Delivered excellent customer service to patients and families in a fast-paced medical environment.

Nutrition & Food Service Associate

Community Health Network South Hospital
09.2021 - 04.2022
  • Took patient meal orders via call center and ensured accurate delivery to patient rooms.
  • Assisted with specialized nutrition needs including tube feedings and diet restrictions.
  • Provided patient assistance with food preparation and demonstrated patience and empathy in interactions.
  • Stocked nutrition rooms and maintained inventory to meet patient care needs.

Education

Cosmetology Program

Empire Beauty School
Indianapolis, IN
08.2025

CNA Certification Course

Ivy Tech Community College
Indianapolis, IN
12.2024

Medical Assisting Course

Indiana School of Phlebotomy
Indianapolis, IN
04.2022

High School Diploma - undefined

Franklin Central High School
Indianapolis, IN
05.2021

Skills

  • Sanitation protocols
  • Medical recordkeeping and data entry
  • Microsoft Office Suite skills
  • Effective time management and organization
  • Customer service

Timeline

Certified Nursing Assistant

Beech Grove Meadows
08.2023 - 01.2025

Certified Medical Assistant

Franciscan Alliance County Line Pediatrics
07.2022 - 08.2023

Nutrition & Food Service Associate

Community Health Network South Hospital
09.2021 - 04.2022

Cosmetology Program

Empire Beauty School

CNA Certification Course

Ivy Tech Community College

Medical Assisting Course

Indiana School of Phlebotomy

High School Diploma - undefined

Franklin Central High School

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Erica Calvelage