Erica Grant
Anderson
Summary
Results-driven Senior Loan Acquisitions Analyst at Maximus Federal Services, skilled in Microsoft Excel and effective customer communication. Successfully identified process improvements, enhancing operational efficiency and delivering high-quality results. Established strong client relationships through proactive engagement, demonstrating reliability and professionalism in all interactions.
Overview
21
21
years of professional experience
Work History
Senior Loan Acquisitions Analyst
Maximus Federal Services
04.2005 - Current
- Analyzed data trends to identify opportunities for process improvement and cost reduction.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Supported department leadership in implementing new policies, procedures and controls.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Delivered high-quality results consistently by adhering to strict quality control measures and government policies and procedures.
- Followed all company policies and procedures to deliver quality work.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
Education
Bachelor of Science - Business Administration And Management
Indiana University, Purdue University Indianapolis
Indianapolis, INSkills
- Microsoft Excel
- Written and verbal communication
- Continuous improvement
- Process improvements
- Proficient in Microsoft Office
- Effective customer communication
- Teamwork and collaboration
- Customer service
- Reliability
- Active listening
- Adaptability and flexibility
- Team building
- Professionalism
Timeline
Senior Loan Acquisitions Analyst
Maximus Federal Services
04.2005 - Current
Bachelor of Science - Business Administration And Management
Indiana University, Purdue University Indianapolis