Erica Kuhn
Nappanee
Summary
Detail-oriented professional with 15+ years of experience and a proven knowledge of HIPPA, customer service, and data entry.
Overview
18
18
years of professional experience
Work History
Director of retail/Technician
Nappanee Family Eyecare
Nappanee
08.2017 - Current
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Interview patients to obtain medical information and measure their vital signs.
- Authorize drug refills and provide prescription information to pharmacies. Do prior authorizations for coverage.
- Prepare and administer medications as directed by the Doctor.
- Greet patients, check patients in and out, answer phone, schedule appointments, make referrals, file insurance claims.
- Train, educate and counsel patients with treatment plans, how to use products and how to insert, remove and care for contact lenses
Optician and Scribe
Nathanael Oglesbee, O.D.
Nappanee
03.2012 - 08.2017
- Assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions.
- Perform administrative duties such as tracking inventory and sales, submitting patient insurance information, and performing simple bookkeeping.
- Prepare bank deposits by compiling data from business day, verifying and balancing receipts, and then taking cash, checks, or other forms of payment to the bank.
- Authorize drug refills and provide prescription information to pharmacies.
- Hear and resolve complaints from customers or the public.
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as dilating and or administering prescription eye drops.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and checked patients in and out.
Bible Teacher
WNRTCEA
Nappanee
08.2010 - 04.2017
- Bible Teacher for Woodview Elementary. Approximately 400 children, from 1st-5th grade (20 classes in 2 days) would come every week for about 25 minutes to worship, pray, learn verses, and hear a Bible story.
- This involved lesson planning, choosing songs and Bible verses to memorize, and sharing object lessons to help reinforce the message.
- Made sure kids got off and on the Bible bus safely.
Receptionist
The Natural Path
Nappanee
02.2008 - 07.2010
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Receive payment and record receipts for services.
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
- Answer the phone, schedule appointments and call patients to remind them of upcoming appointments.
- Educate patients on products and services available. Explaining benefits and purpose.
Education
High School Diploma -
NORTHWOOD
Nappanee, INSkills
- Efficient in Microsoft Word
- Efficient in EHR and Office Mate
- Detail oriented
- Friendly Customer Service
- Adaptability
- Staff training and development
References
References available upon request
Credentials And Licenses
Vision Source - completed multiple levels of training
Timeline
Director of retail/Technician
Nappanee Family Eyecare
08.2017 - Current
Optician and Scribe
Nathanael Oglesbee, O.D.
03.2012 - 08.2017
Bible Teacher
WNRTCEA
08.2010 - 04.2017
Receptionist
The Natural Path
02.2008 - 07.2010
High School Diploma -
NORTHWOOD