Erica Parsons
Jeffersonville
Summary
Experienced professional prepared to contribute to a dynamic organization. Proven history of optimizing vendor partnerships and streamlining procurement processes. Known for strong team collaboration and adaptability in fast-paced environments, leveraging negotiation and relationship-building skills.
Overview
15
15
years of professional experience
Work History
Senior IT Vendor Management Professional
Humana
02.2016 - Current
- Manage relationships between Humana IT leadership and Global Strategic Suppliers
- Lead and participate in the RFP and bidding process for new work
- Work cross-functionally with procurement to review new and amended contracts
- Assist IT leaders with onboarding and off-boarding of contingent labor workers
- Lead monthly and/or quarterly Director meetings within my IT portfolio
- Monitor and reconcile contractual agreements monthly to ensure compliance and delivery
- Collaborate with team to streamline contingent labor processes
- Strengthen vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Negotiate favorable contracts with suppliers, resulting in cost savings for the company
Senior Cost Control Specialist
American Commercial Barge Lines
10.2015 - 02.2016
- Processed and verified invoices
- Managed accounts payable and receivables
- Resolved billing discrepancies in collaboration with reconciliation team
Branch Manager
Your Community Bank
04.2015 - 10.2015
- Managed daily operations for high volume branch that averaged 1200 transactions monthly.
- Created weekly and monthly scheduling for employees.
- Achieved monthly sales and loan goals both individually and as a team.
- Coached employees through monthly one on ones.
- Maintained friendly and professional customer interactions.
- Recognized in top three as “Customer Service Representative of the Year” 2013 and 2014.
Assistant Manager
Your Community Bank
05.2014 - 04.2015
- Opened and secured branch
- Completed on average 60 customer transactions daily.
- Supervised cash vault, money shipments, unsecured lending, and completed other banking needs as required.
- Trained and managed customer service team.
- Assisted in complex inquires and transactions.
Customer Service Representative
Your Community Bank
04.2010 - 05.2014
- Answered questions and cross-sell banking products and accounts.
- Researched specific transactions and inquires.
- Utilized the Jack Henry banking computer program and Microsoft Outlook.
- Performed daily clerical and administrative work.
Education
Bachelor of Continuing Studies -
Indiana University Southeast
New Albany, IN12.2013
Skills
- Experienced with Microsoft Office tools
- Relationship management
- Problem-solving expertise
- Effective negotiation skills
Timeline
Senior IT Vendor Management Professional
Humana
02.2016 - Current
Senior Cost Control Specialist
American Commercial Barge Lines
10.2015 - 02.2016
Branch Manager
Your Community Bank
04.2015 - 10.2015
Assistant Manager
Your Community Bank
05.2014 - 04.2015
Customer Service Representative
Your Community Bank
04.2010 - 05.2014
Bachelor of Continuing Studies -
Indiana University Southeast
Similar Profiles
Lindsey WilsonLindsey Wilson
Grievance & Appeals Representative 3 at HumanaGrievance & Appeals Representative 3 at Humana
Monifah CocroftMonifah Cocroft
Healthcare Customer Service Representative at HumanaHealthcare Customer Service Representative at Humana
Jacqueline AugustinJacqueline Augustin
Lead Medical Assistant 4 at HumanaLead Medical Assistant 4 at Humana
Ronald EtheridgeRonald Etheridge
Picker Packer at Goodwill StorePicker Packer at Goodwill Store
Jesse L. RogersJesse L. Rogers
Retail Experience Manager at Fleet Feet LouisvilleRetail Experience Manager at Fleet Feet Louisville