Erica Webb
Indianapolis
Summary
Customer service professional with experience in hospitality, childcare, and client-facing reception roles requiring strong communication, multitasking, and problem-solving skills. Experienced in handling customer inquiries, resolving concerns in real time, managing transactions, and working independently in fast-paced environments. Quick learner with a strong ability to adapt to new systems and workflows, seeking a remote customer service or support role.
Overview
8
8
years of professional experience
Work History
Night Auditor / Front Desk Associate
Tru by Hilton
Indianapolis, IN
01.2026 - Current
- Managed front desk operations including guest check-in, check-out, and reservation support
- Processed payments, refunds, and retail transactions accurately while maintaining financial records
- Provided customer service by resolving guest issues, answering inquiries, and ensuring a positive experience
- Performed nightly audits including balancing transactions, reconciling accounts, and preparing daily reports
- Maintained professional communication in high-volume, fast-paced overnight environment
Toddler Teacher
Teddy Bear Daycare Centers
Indianapolis, IN
12.2024 - 12.2025
- Developed engaging lesson plans aligned with Indiana early learning standards promoting cognitive and social development in toddlers
- Implemented daily routines ensuring safety and well-being of children in classroom environment
- Fostered positive relationships with parents through regular communication and updates on child progress, needs, and concerns
- Collaborated with colleagues to enhance curriculum offerings and address individual learning needs
- Managed behavior, conflict resolution, and emotional support in real time
- Ensured compliance with safety procedures and maintained detailed care documentation
Front Desk Receptionist / Pet Care Associate
Dogtopia
Indianapolis, IN
07.2024 - 12.2024
- Provided front desk customer service including scheduling, appointments, and client communication
- Handled sales transactions and processed customer payments
- Delivered accurate care instructions including feeding schedules and medication administration
- Assisted with grooming services such as bathing, brushing, and nail trims
- Maintained strong communication with pet owners regarding services and updates
Front Desk Night Auditor
Tru by Hilton
Indianapolis, IN
03.2024 - 12.2024
- Managed front desk operations including guest check-in, check-out, and reservation support
- Processed payments, refunds, and retail transactions accurately while maintaining financial records
- Provided customer service by resolving guest issues, answering inquiries, and ensuring a positive experience
- Performed nightly audits including balancing transactions, reconciling accounts, and preparing daily reports
- Maintained professional communication in high-volume, fast-paced overnight environment
Educational IA / Teacher’s Assistant
Parallel Employment Group
Indianapolis, IN
09.2023 - 06.2024
- Supported classroom teachers in IPS district schools, including substitute teaching responsibilities
- Assisted in behavior management and de-escalation strategies to support emotional regulation
- Communicated daily progress and concerns with teaching staff and school administrators
- Reinforced structured learning plans and maintained a safe, consistent classroom environment
- Facilitated small group activities to reinforce instructional objectives and boost student engagement.
- Provided individualized support to students with diverse learning needs, fostering academic growth.
Direct Care Staff
Quinton Residential Living
Indianapolis, IN
06.2023 - 09.2023
- Provided direct support to residents with daily living activities, enhancing overall quality of life.
- Assisted in implementing individualized care plans, ensuring adherence to resident needs and preferences.
- Assisted with meal preparation, household tasks, and appointment scheduling
- Monitored resident behavior and emotional well-being, reporting changes to healthcare professionals promptly.
- Facilitated recreational activities that promoted social interaction and engagement among residents.
- Used problem-solving and de-escalation techniques to manage stressful situations safely
Retail Team Member
Panera Bread
Indianapolis, IN
09.2021 - 04.2023
- Delivered customer service in a fast-paced food service environment
- Accurately processed orders, handled payments, and ensured order quality and timeliness
- Managed multiple tasks simultaneously including food prep, cashiering, and customer interaction
- Maintained cleanliness and service standards while ensuring a positive guest experience
- Communicated effectively with team members to ensure smooth operations during peak hours
Warehouse Picker / Shipping Associate
Fastenal
Indianapolis, IN
12.2020 - 04.2023
- Picked, labeled, and packaged industrial materials for shipment with high accuracy
- Ensured order accuracy and met daily productivity and fulfillment goals
- Maintained attention to detail in inventory tracking and shipping documentation
- Worked efficiently in a deadline-driven warehouse environment
Server / Host
Hoosier Village
Indianapolis, IN
03.2018 - 06.2020
- Provided high-quality customer service in a fine dining environment for residents
- Greeted guests, managed seating arrangements, and handled special requests
- Accurately took and delivered orders while maintaining speed and professionalism
- Built rapport with residents through friendly, attentive communication
- Worked effectively in a fast-paced, team-oriented environment
Education
High School Diploma -
Pike High School
Indianapolis, IN06-2021
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
Languages
English
Native or Bilingual
Timeline
Night Auditor / Front Desk Associate
Tru by Hilton
01.2026 - Current
Toddler Teacher
Teddy Bear Daycare Centers
12.2024 - 12.2025
Front Desk Receptionist / Pet Care Associate
Dogtopia
07.2024 - 12.2024
Front Desk Night Auditor
Tru by Hilton
03.2024 - 12.2024
Educational IA / Teacher’s Assistant
Parallel Employment Group
09.2023 - 06.2024
Direct Care Staff
Quinton Residential Living
06.2023 - 09.2023
Retail Team Member
Panera Bread
09.2021 - 04.2023
Warehouse Picker / Shipping Associate
Fastenal
12.2020 - 04.2023
Server / Host
Hoosier Village
03.2018 - 06.2020
High School Diploma -
Pike High School