Ericka McDougall
Fishers,IN
Summary
A seasoned professional with a proven track record at DoorDash, I excel in time management and customer service, ensuring timely and safe deliveries. My ability to solve problems and adapt to changing conditions has led to significant improvements in efficiency and client satisfaction. I bring a blend of hard-driving skills and the soft skill of effective communication, contributing to team success and operational excellence.
Overview
16
16
years of professional experience
Work History
Driver,Delivery
DoorDash
10.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Cleaner
Tiffanys Cleaning
03.2020 - 09.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
- Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
- Supported event setups and teardowns, ensuring venues were returned to their original state promptly.
- Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Line Worker
Aramark
06.2022 - 01.2023
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
- Demonstrated flexibility in adjusting work hours or tasks according to fluctuating production needs or emergencies.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Assisted quality assurance by inspecting items and removing defective parts.
- Assembled and installed products on production lines according to established guidelines.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Supported cross-functional teams during peak periods or staff shortages to maintain optimal productivity levels.
- Assisted in onboarding new employees, providing thorough guidance on proper procedures and equipment usage.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Assembled products according to changing daily work orders and specific customer needs.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Machine Operator
Hoosier Tool & Die
02.2020 - 08.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Improved product quality with thorough inspection and adjustment of machine settings.
Housekeeper
Hilton Garden Inn Hotel
02.2013 - 09.2014
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Daycare Supervisor
Children Inc
12.2008 - 02.2014
- Coordinated inter-departmental efforts to address any concerns related to health or wellbeing of children in our care.
- Improved staff retention by offering continuous professional development opportunities and fostering a supportive work culture.
- Maintained compliance with state regulations by conducting regular safety inspections and updating policies as needed.
- Enhanced child safety by implementing strict supervision policies and conducting regular risk assessments.
- Organized special events such as field trips or holiday celebrations to enhance the overall daycare experience for both children and their families.
- Collaborated with teachers to create educational programs tailored to individual children''s needs, promoting academic growth.
- Implemented creative play-based learning experiences that catered to diverse interests within the group while promoting critical thinking skills among participants.
- Fostered a nurturing environment for children, employing age-appropriate activities to promote social, emotional, and cognitive development.
- Facilitated smooth transitions between activities, minimizing disruptions in the daily schedule while maximizing engagement for all children involved.
- Boosted parent satisfaction by maintaining open communication channels and providing regular updates on child progress.
- Developed staff schedules and assigned tasks, ensuring optimal daycare operations and efficient time management.
- Managed daily daycare operations, overseeing staff performance and resolving any issues promptly.
- Established strong relationships with parents through transparent communication and mutual collaboration on childcare goals.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Stayed current on guidelines to maintain compliant program operations.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Observed and assessed classroom activities to verify conformity with quality standards.
- Modernized instructional plans and educational approaches to enhance student learning.
Team Leader
Party City
01.2013 - 01.2014
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
Education
General Studies G.E.D -
New Castle Chrysler High School
New Castle, IN2008
Skills
- Time management
- Valid Driver's License
- Problem-solving
- Punctual and reliable
- Flexible schedule
- GPS and route planning
- Safety protocols
- Safety management
- Route planning
- Driving in adverse conditions
- Navigational systems and GPS
- Route management
- Transportation
- Appointment scheduling
- Attention to detail
- Conflict resolution
- Team building
- Verbal and written communication
- Friendly and outgoing
- Patience and tact
- Daily logging
- Continuous improvement
- Multitasking Abilities
- Self motivation
- Teamwork and collaboration
- Effective communication
- Problem-solving abilities
- Multitasking
- Organizational skills
- Critical thinking
- Decision-making
- Active listening
- Reliability
Timeline
Driver,Delivery
DoorDash
10.2024 - Current
Line Worker
Aramark
06.2022 - 01.2023
Cleaner
Tiffanys Cleaning
03.2020 - 09.2023
Machine Operator
Hoosier Tool & Die
02.2020 - 08.2020
Housekeeper
Hilton Garden Inn Hotel
02.2013 - 09.2014
Team Leader
Party City
01.2013 - 01.2014
Daycare Supervisor
Children Inc
12.2008 - 02.2014
General Studies G.E.D -
New Castle Chrysler High School
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