Erika Bank-Martin
Crown Point
Summary
Adept Hair Stylist and former Salon Owner/Operator at Bank-Martin Inc, I excel in hair coloring and advanced communication, enhancing client satisfaction and salon revenue. My leadership and innovative styling techniques have mentored staff and revolutionized customer service, significantly contributing to the salon's success.
Overview
18
18
years of professional experience
Work History
Hair Stylist/Salon Owner/Operator
Bank-Martin Inc
Crown Point
08.2007 - Current
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Recommended hair styles to compliment clients' facial features and coloring.
- Responded to customer inquiries by phone, email, and in person.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
- Shaved, trimmed and shaped beards and mustaches.
- Mentored new staff to enhance personal growth and increase productivity.
- Bleached, dyed or tinted hair using applicator or brush.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- Managed cash register transactions during checkout process.
- Educated clients on proper home hair care maintenance techniques.
- Greeted customers, answered phones and booked appointments.
- Assisted other stylists with busy periods in the salon.
- Colored, cut and installed extensions according to style photos and client specifications.
- Created updos for special occasions like weddings or proms.
- Worked collaboratively with colleagues to achieve common goals.
- Developed new styles and techniques.
Education
Some College (No Degree) - Business
Creative Cosmetology School
Highland, IN10-2001
High School Diploma -
Calumet High School
Gary, IN06-1999
Skills
- Hair coloring
- Hair cutting
- Beard grooming
- Salon operations
- Customer service
- Client consultations
- Product sales
- Work station sanitation
- Team collaboration
- Employee training
- Time management
- Appointment scheduling
- Cosmetology
- Salon treatments
- Cuts for women
- Business management
- Marketing
- Customer consultation
- Strong leader
- Salon maintenance
- Color application
- Precision cutting
- Advanced communication skills
- Hair therapy
- Color corrections
- Color composition
- Men and women haircuts
Timeline
Hair Stylist/Salon Owner/Operator
Bank-Martin Inc
08.2007 - Current
Some College (No Degree) - Business
Creative Cosmetology School
High School Diploma -
Calumet High School