Erika Robinson
Westfield
Summary
Dynamic Bar Manager with a proven track record in customer service, team leadership, and staff training. Committed to creating exceptional experiences that foster customer loyalty and drive sales.
Overview
15
15
years of professional experience
Work History
Bar Manager
Crafters Pizza and Drafthouse
Carmel, IN
09.2019 - Current
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on cocktail preparation and customer service excellence.
- Developed seasonal drink menus to enhance customer experience and engagement.
- Managed inventory control, optimizing supply chain processes for cost efficiency.
- Implemented training programs for bartenders to improve product knowledge and skills.
- Fostered positive relationships with vendors to negotiate favorable purchasing terms.
- Led team meetings to communicate goals, address challenges, and motivate staff performance.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Bartender
Texas Roadhouse
Fishers, IN
07.2011 - 09.2019
- Established strong relationships with regular customers, fostering loyalty and repeat business.
- Monitored compliance with health and safety regulations, maintaining a safe environment for guests and staff.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained new team members on operational procedures and customer engagement techniques.
Education
No Degree - Elementary Education
Ball State University
Muncie, INHigh School Diploma -
Fishers High School
Fishers, IN05-2013
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Inventory management
Timeline
Bar Manager
Crafters Pizza and Drafthouse
09.2019 - Current
Bartender
Texas Roadhouse
07.2011 - 09.2019
No Degree - Elementary Education
Ball State University
High School Diploma -
Fishers High School