Erika Seabolt

Big Lots

06.2016 - Current

Developed and implemented store policies and procedures to improve operational efficiency
Managed a team of 15 to 25 sales associates to exceed monthly sales goals and targets
Led inventory management and conducted regular audits, and store counts to help ensure accurate stock levels
Built strong customer relationships through exceptional customer service and problem-solving skills
Trained and coached staff in product knowledge and sales techniques to drive revenue and customer satisfaction
Resolved customer complaints and issues in a professional and timely manner to maintain customer loyalty
Utilized POS system to process transactions, track inventory, and generate sales reports for analysis and decision-making
Overseeing sales activities, promoting the store and its products and implementing marketing campaigns to drive traffic and increase sales
Create visually appealing displays to increase sales and customer engagement
Managed store scheduling on a weekly basis and monitoring store's payroll expenses
Implement security measures to prevent theft and minimize losses
Communicate effectively with employees, customers, and corporate leadership
Overall a team player to ensure a positive work environment and help provide opportunities for employees to grow and develop their skills

Summary