Erin Linley
South Bend
Summary
Dynamic healthcare administrative professional with over eight years of progressive experience in business office operations, insurance authorizations, infusion scheduling, and team supervision within hospital settings. Exceptional organizational skills and meticulous attention to detail ensure high levels of authorization accuracy, patient access, and seamless provider coordination. Recognized for reliability and strong leadership capabilities, adept at managing complex workflows in fast-paced environments while fostering a collaborative team atmosphere. Committed to enhancing operational efficiency and delivering outstanding patient care through strategic process improvements.
Overview
9
9
years of professional experience
Work History
Infusion Scheduling Supervisor
Unity Physicians Hospital
Mishawaka, IN
01.2024 - 01.2026
- Directed and mentored a team of three infusion schedulers, ensuring effective guidance and oversight of daily workflows.
- Managed scheduling of infusion and chemotherapy treatments to ensure adherence to provider directives and care plans.
- Coordinated regular communication with physician offices and clinics via phone and email to support operational efficiency.
- Conducted thorough verification of insurance coverage and coordinated authorizations to support timely patient treatment.
- Orchestrated scheduling cycles tailored to align with patient treatment timelines and meet clinical standards.
- Analyzed and addressed scheduling and authorization issues to maintain consistent delivery of care services.
- Managed scheduling operations to uphold accuracy and compliance standards while meeting deadlines.
- Developed training programs for staff, enhancing team performance and service delivery standards.
- Successfully managed staff schedules during high-volume periods, ensuring optimal coverage without sacrificing quality of service.
Business Office Float / Prior Authorization Specialist
Unity Physicians Hospital
Mishawaka, IN
01.2017 - 01.2024
- Oversaw patient registration and greeting, meticulously confirming that demographic, insurance, and consent forms were complete and accurate.
- Ensured accurate copayment collection and confirmed insurance eligibility to streamline service delivery.
- Handled incoming calls on multiline systems, directing them to appropriate departments for prompt resolution.
- Engaged with insurance carriers to obtain necessary prior authorizations for surgical and radiology procedures, streamlining patient access to services.
- Managed submission and tracking of essential clinical documentation to ensure timely authorizations.
- Collaborated with ordering physicians and clinic staff to address authorization and scheduling challenges.
- Served as a float across multiple departments, adapting quickly to varying workflows and priorities
Education
High School Diploma -
Brandywine High School
Niles, MI01.2004
Skills
- Insurance authorization, verification, and benefits coordination
- Infusion and chemotherapy scheduling
- Patient registration, intake, and documentation accuracy
- EMR systems proficiency
- Physician office and clinic coordination
- Revenue cycle and front-end operations support
- Team supervision, training, and workflow oversight
- Multiline phone systems and patient communication
- HIPAA compliance and confidentiality
- Microsoft Word, Excel, and Outlook
- Time management skills
- Effective multitasking
- Critical thinking
Timeline
Infusion Scheduling Supervisor
Unity Physicians Hospital
01.2024 - 01.2026
Business Office Float / Prior Authorization Specialist
Unity Physicians Hospital
01.2017 - 01.2024
High School Diploma -
Brandywine High School