Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Erin Tucker

Indianapolis

Summary

Dynamic customer service professional with a proven track record at Alaska Airlines, adept at resolving conflicts with empathy and critical thinking. Recognized for enhancing customer loyalty and mentoring new hires. Skilled in data entry and active listening, consistently delivering exceptional service and improving team performance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Alaska Airlines
04.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trusted to act as Lead during supervisor absences, managing daily operations.

Home Health Aide

Anointed Touch Residential Services
08.2022 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.

Night Auditor

Home 2 Suites
09.2024 - 07.2025
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

Education

High School Diploma

Pike High School
Indianapolis, IN
04-2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Certification

  • Certified CRO – Complaint Resolution Official
  • Alaska Airlines Care Team Trained
  • [First Aid/CPR Certified

Timeline

Night Auditor

Home 2 Suites
09.2024 - 07.2025

Customer Service Representative

Alaska Airlines
04.2024 - Current

Home Health Aide

Anointed Touch Residential Services
08.2022 - Current

High School Diploma

Pike High School

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Erin Tucker