ERNEST JEFFRY S
Enterprise Resource Planning Advisor
Bengaluru,KA
Summary
To utilize my capability and expertise to achieve highest standard of work
A motivated and results oriented professional achieving an average of 98% SLA in Support & Enhancement Project Management with proven excellence in areas such Implementation, Enhancement, Support and Training & Development. Confident, Energetic and Adaptable; determined to meet new opportunities and challenges.
Overview
22
22
years of professional experience
7
7
Certifications
1
1
Language
Work History
Enterprise Resource Planning Advisor
NTT Data IPS Pvt. Ltd., Chennai
06.2024 - Current
- Client Management.
- Oracle App R12 Support and Enhancement Project Management.
- SAP enhancement management.
- Agile Project Management of Support for Supply Chain (SCM), Manufacturing, and Finance modules of Oracle eBusiness Application.
- Single point of contact for project deliverables and escalations.
- Manage the entire new development life cycle.
- Continuous Improvement Process Management.
- Solutions using Generative AI.
- Increased client satisfaction, providing personalized investment advice based on thorough financial analysis.
ERP Senior Specialist
NTT Data IPS Pvt. Ltd., Chennai
10.2020 - 05.2024
- Oracle App R12 Support & Enhancement Project Management
- Agile Project Management of Support for Supply Chain(SCM), Manufacturing, Finance modules of Oracle eBusiness Application
- Single point of contact for Project Deliverables and escalations
- Incident and Client Management
- Manage entire new Development life cycle
- Suggest Process improvement and implementation
- Evaluating business requests, system requirements and specifications for best delivery estimates for new developments.
- Managed Oracle to SAP Data Migration project
- Delegation and prioritization of backlogs to the team
- Client Reporting on Weekly, Monthly and Quarterly basis
- Team Management to help the team members achieve excellence
ERP Specialist
NTT Data Global Delivery Services Pvt. Ltd., Chennai
04.2018 - 09.2020
- Provide solution to business requirements in Oracle eBiz Supply Chain Modules
- Review business solution documents
- Perform implementation setups for Supply Chain Modules
- Worked on Rollout projects
- Manage a team of SCM functional consultants
- Guide team on resolution for SCM Support tickets
- Provide Training for Technical consultants on SCM Functional process flow
- Functional SME for Technical developers
- Resolved complex customization issues
- Develop and Execute enhancement setups
- Prepare requirements and estimate documents
- Prepare functional and technical datafix MD-120 documents
- Estimate customization or enhancement developments
- Prepare Standard Operating Procedures for Support Process
- Prepare weekly reports and host meeting for Client’s Business Analyst for Asia Pacific, Australia & China (APAC), Europe, Middle East and Africa(EMEA) and US & Canada regions on production support incidents
- Provide daily status report to management
Principal Business Consultant
NTT Data Global Delivery Services Pvt. Ltd., Chennai
08.2016 - 03.2018
- Provide resolution for SCM Support tickets
- Provide Training for Technical consultants on SCM Functional process flow
- SCM functional SME for Technical consultants
- Part of Project Life Cycle to understand the requirements for Implementation
- Prepare Instructional Design documentation of Business Processes & Enhancements
- Update documentation based on the development of the project.
- Gather Training Requirements from Business owners
- Schedule and Publish Monthly Training Calendar
- New Project launch training & documentation for end users
- Develop SCORM compliant UPK training material for Global Clients
- Review the training material with the business owners for sign off
- Co-ordinate with the Oracle EBS development and implementation team
- Managed multiple account’s training content development and training delivery in Shared Support Center
- Manage and approve UPK training documents across projects
- Manage UPK server as Administrator
- Present weekly status report to management
Senior Business Consultant
NTT Data Global Delivery Services Pvt. Ltd., Chennai
12.2014 - 08.2016
- Provide resolution for SCM Support tickets
- Provide Training for Technical consultants on SCM Functional process flow
- SCM functional SME for Technical consultants
- Part of Project Life Cycle to understand the requirements for Implementation
- Prepare Instructional Design documentation of Business Processes & Enhancements
- Update documentation based on the development of the project.
- Gather Training Requirements from Business owners
- Schedule and Publish Monthly Training Calendar
- Onboarding new Hires Training on SCM Functional
- New Project launch training & documentation for end users
- Develop SCORM compliant UPK training material for Global Clients
- Review the training material with the business owners for sign off
- Co-ordinate with the Oracle EBS development and implementation team
- Manage UPK server as Administrator
- Present weekly status report to management
Senior Executive – Learning & Development
Calsoft Labs Pvt Ltd., Chennai
04.2014 - 12.2014
- Worked in the premises of NTT Data’s Shared Support Center for their clients
- Gather Training Requirements from Business owners
- Schedule and Publish Monthly Training Calendar
- Onboarding new Hires Training
- New Project launch training
- Develop UPK training material for Global Client
- Provide training to the end users
- Upgrade UPK tool to the latest version
- Review the training material with the business owners for sign off
- Implement Knowledge Center to the client
- Co-ordinate with the Oracle EBS development and implementation team on preparing training material
- Assist Quality Assurance team on testing EBS development using HP Quality Center
- Train developers on Business processes
- Manage and approve UPK training documents across projects
- Present weekly status report to Management
Training Specialist
Temenos India Pvt. Ltd., Chennai
07.2010 - 01.2014
- Establish Global Training Academy in Shared Services Center
- Liaise with the process leads in identifying the training requirement for content development and training.
- Develop Computer & Web based training modules on the E2E processes of Finance
- Manage complete Training Material Development Project.
- Design Training Plan for the different groups of audience.
- Create and implement Training Strategies
- Design Training Course for different grades of employees
- Prepare Evaluation questionnaire to test the process understanding of the staff
- Prepare, Maintain & Publish the MIS report of training & evaluation to VPs
- Temenos Induction program for Finance Staff Globally that includes Director of Finance, Finance Controllers, Finance Managers.
- Conducted Business Intelligence module training for Finance Controllers
- Conduct Post Training Evaluation
- Co-ordinate with the Quality team to identify the training requirements and Transaction monitoring.
- Implement the Learning Management System for e-Learning.
- Maintenance of the Accounting Manual
- Draft Corporate Accounting Policies with the support of Group Chief Accountant/ Leads
Training officer
HDFC Standard Life Insurance Co. Ltd., Chennai
03.2007 - 05.2010
- Provide Product knowledge training for Sales Development Managers & Financial Consultants.
- Trained HDFC bank employees on Bancassurance Products.
- Conduct training on the Asset Management
- Conduct Professional Selling Skills Training - DISHA
- Conduct IRDA Exam Refresher classes
- Support Financial Consultants for achieving MDRT, COT
- Promote internal contests
- Conduct Product training & Sales Training for Financial Consultants
- Conduct Sales Development Managers induction
- Provide Sales Demonstration for Financial Consultants & Sales Development Managers
- Prepare monthly training calendar & Submit to Zonal Training Head & Head office
Unit Manager
ICICI Prudential Life Insurance Co. Ltd, Madurai
07.2006 - 01.2007
- Responsible for recruiting Financial Advisors
- Licensing them to do Insurance business
- Responsible for Motivation Training
Insurance Service Representative
Bajaj Allianz Life Insurance Co. Ltd., Dindigul
09.2005 - 06.2006
- Sales of Insurance Policies
- New Client Acquisition
- Provide after sales services
- New product sales to existing and new customers
Lecturer
Mount Zion College of Engineering & Technology, Pudukkottai
06.2004 - 05.2005
- Deliver lecture on Finance, Management & Marketing Papers for Final year Engineering students of all branches
- Prepare lesson plan and teaching aids for delivering quality learning
- Career Counseling for the students
- Mentoring students
Education
MBA - Finance cum Marketing
C.B.M. College
Coimbatore05-2004
Bachelor of Science - Zoology (Spl. Biotechnology)
American College
Madurai, India 04.2001 -
Skills
ERP: Oracle EBS R12
Support Tools: Service Now, Dell STAT
Content Development Tools: Oracle UPK, Articulate, captivate, Sharepoint
LMS: Oracle Knowledge Center
Operation System: Windows 11, Linux, Unix
Programming Languages: JAVA, Python, PHP, HTML, Javascript, VB Script
Certification
Oracle certified
Accomplishments
- Organization: NTT Data Global Delivery Services Pvt Ltd, Chennai
- 99 % SLA with No Clock Stop for the first time in the Organization in Nov & Dec’22 and consistently maintained till date above 95%
- Awarded The 300 Club membership of 2022 in India Delivery Excellence Awards
- Key Performer Award for Q-3 2021
- Spot Award for dedication and Delivery Excellence
- Received 4 promotions in the last 10 years
- Appreciated by Client Vice President for the Leadership
- Legend Award for consistent SLA above 95%
- Organization: Temenos India Pvt. Ltd., Chennai
- Appreciation from Global Training Head, Global Shared Services Manager, Group Associate Director of Finance and Group Process and Systems Manager
- GEM Award for Q3-2011 best performance
- Learning Management System recommended, prepared training modules and implemented for the first time in the Finance Organization of Temenos.
- Project Co-Ordinator for the Accounting Manual Project.
- Provided 3 UPK product Enhancement to Oracle and was approved. It was available in the latest versions
- Launched the Global Finance Academy at Temenos
- Conducted Transition training for New Hires during Finance Process Transition in Romania SSC
- Organization: HDFC Standard Life Insurance Co. Ltd., Chennai
- Selected as the DISHA(Professional Selling Skills Training Program) trainer for the entire Region
- Supported Financial Consultant to become Court of the Table (COT)
- Appreciation from Zonal Manager for training on selling skills
- Gift from Zonal Training Manager for best sales support.
- Organization: ICICI Prudential Life Insurance Co. Ltd, Dindigul
- Won 5 grams Gold coin for Recruitment and Licensing of Financial Advisors
- Won branded watch for 100% Activation of sales of Financial Advisors
TRAININGS & SEMINARS
- Completed ‘Emerging Leaders’ training program – Internal Project Management Program within NTT Data GDS Pvt Ltd., December 2019
- ‘Entrepreneurship Development Programme’ – Mount Zion College of Engineering and Technology, October 2004
- ‘Liberalization, Privatization, and Globalization’ – VLB Jannakiammal College of Arts and Science, September 2002.
- ‘Leadership’ – American College of Arts and Science, May 2000.
- FMEA (Failure Mode and Effect Analysis) certification
- Licentiate with specialization in Life Insurance from Insurance Institute of India
CORE COMPETENCIES
- Project Management
- Delivery Management
- Content Management
- Time Management
- Decision Making
- Team Building
- Dynamic Leadership
- Client Relationship Management
EDUCATIONAL HIGHLIGHTS
- Obtained Distinction in IC 01 & IC-12 modules of licentiate exam from Insurance Institute of India
- Excellent marks obtained in MBA: 93% in Computer Applications
CLIENT LIST
- Greatbatch US Inc (now Integer Holdings Corporation)
- G&W Labs Inc
- Nufarm Americas Inc
- Fortinet Inc
- Roivant Sciences Inc
- Flowserve US Inc
Timeline
Enterprise Resource Planning Advisor
NTT Data IPS Pvt. Ltd., Chennai
06.2024 - Current
ERP Senior Specialist
NTT Data IPS Pvt. Ltd., Chennai
10.2020 - 05.2024
ERP Specialist
NTT Data Global Delivery Services Pvt. Ltd., Chennai
04.2018 - 09.2020
Principal Business Consultant
NTT Data Global Delivery Services Pvt. Ltd., Chennai
08.2016 - 03.2018
Senior Business Consultant
NTT Data Global Delivery Services Pvt. Ltd., Chennai
12.2014 - 08.2016
Senior Executive – Learning & Development
Calsoft Labs Pvt Ltd., Chennai
04.2014 - 12.2014
Training Specialist
Temenos India Pvt. Ltd., Chennai
07.2010 - 01.2014
Training officer
HDFC Standard Life Insurance Co. Ltd., Chennai
03.2007 - 05.2010
Unit Manager
ICICI Prudential Life Insurance Co. Ltd, Madurai
07.2006 - 01.2007
Insurance Service Representative
Bajaj Allianz Life Insurance Co. Ltd., Dindigul
09.2005 - 06.2006
Lecturer
Mount Zion College of Engineering & Technology, Pudukkottai
06.2004 - 05.2005
Bachelor of Science - Zoology (Spl. Biotechnology)
American College
04.2001 -
MBA - Finance cum Marketing
C.B.M. College