Ernestine Lipply
Whitestown
Summary
Professional with strong background in claims processing and customer service. Skilled in evaluating, investigating, and resolving claims efficiently while maintaining compliance with regulations. Known for strong focus on team collaboration, adaptability, and achieving results. Exceptional analytical skills, attention to detail, and effective communication abilities. Proven ability to manage multiple tasks and meet deadlines in fast-paced environment.
Overview
17
17
years of professional experience
Work History
Claims Adjudicator
Indiana Department of Workforce Development
07.2019 - Current
- Communicating with claimants and others to gather necessary information to assess the validity of the claim
- Conducting thorough investigations of claims cases by analyzing and evaluating information, identifying discrepancies and inconsistencies in claims submissions
- Compliance with company policies and requirements
- Summarizing findings, conclusions to make determinations and claim resolutions
Director of Life Enrichment
Miller's Merry Manor
04.2013 - 05.2019
- Responsible for planning and implementation of all the activities for seniors in a health care environment
- Designs programs to encourage socialization, provide fulfillment and improve daily living skills
- Managing the department's budget and allocation of funds and resources for programs
- Train and supervise staff, maintain volunteer program
- Communicate effectively with other department heads
Life Insurance Producer
Independent Agent
02.2015 - 02.2019
- Meet with clients to explain life insurance products, ensuring they understand the benefits and terms.
- Assist clients in filing claims, ensuring they understand the benefits and terms of different policies
- Maintain records, build relationships while providing excellent customer service
Home Health Aide
Senior Helpers
08.2008 - 08.2013
- Caring for the health and wellbeing of seniors
- Providing transportation to and from appointments and errands
- Assist seniors with daily living skills and activities
- Provide support and companionship
- Interacting with family and healthcare providers, ensuring compliance with healthcare plans
Education
Business Administration
Ivy Tech Community College
IndianaCertificate - Director of Life Enrichment
NCCAP
Indiana04.2015
High School Diploma - Business Courses
Logansport High School
Logansport, Indiana, US01.1990
Skills
- Critical thinking
- Verbal communication
- Ability to work independently
- Customer service
- Interpersonal skills
- Written communication
- Ability to work as part of a team
- Problem solving
- Claims assessment
- Data analysis
- Claim resolution
- Investigation techniques
Timeline
Claims Adjudicator
Indiana Department of Workforce Development
07.2019 - Current
Life Insurance Producer
Independent Agent
02.2015 - 02.2019
Director of Life Enrichment
Miller's Merry Manor
04.2013 - 05.2019
Home Health Aide
Senior Helpers
08.2008 - 08.2013
Certificate - Director of Life Enrichment
NCCAP
High School Diploma - Business Courses
Logansport High School
Business Administration
Ivy Tech Community College