Harpreet Kumar
Mohali
Summary
My past experience is 5 years in the logistics industry. Expert in Customer Handling, Customer Management, Escalation Management, Customer Complaints, Customer Relationship
Overview
8
8
years of professional experience
Work History
Frieght brokerage
The North Truckers India
Mohali
01.2023 - Current
- Managed a team serving US and Canadian clients.
Business Development Associate
Grace Logistics
Mohali
08.2022 - 01.2023
- During my time in Freight Brokerage, I established strong relationships with the majority of my customers, which significantly contributed to the success of my business. Despite facing challenges during the recession, I successfully managed over 50 containers when carriers were scarce. This not only generated profit for myself but also for my company.
- Developed client relationships to enhance business opportunities and partnerships.
- Conducted market research to identify potential clients and industry trends.
- Collaborated with sales teams to create targeted marketing strategies and campaigns.
Business Development Associate
Fresh Xpress
Mohali
05.2022 - 08.2022
- Gained experience in various aspects of the freight brokerage industry, including marketing to attract new customers, matching customers with freight carriers, booking orders, and coordinating carriers for loading.
Tron Analyst
Amazon Logistics
Mohali
05.2021 - 10.2021
- TRON was set up as a part of the Amazon Vision Operation Center (AVOC) team to complement the Amazon Robotics initiative in fulfilment centres that enables hands-free active stowing. The process is able to provide resolution with high confidence for 95% of stows, using Computer Vision and Machine Learning. TRON receives the balance of 5% of stow jobs in form of videos where Machine Learning has low confidence. The input from the TRON operators is being used to improve the efficiency of the automation process
Logistics Coordinator
Logitrade Bpo Solutions
Mohali
09.2019 - 10.2020
- I am responsible for managing containers at the DEPOT in the Canadian Yard. It is crucial to ensure that empty containers are returned to Shipping before the cut-off time for handling and transloading. All relevant data is entered into the EDI software, which provides access to the shipping line. Additionally, I oversee a website where customers can input container numbers to check the status of their containers. This includes tracking whether the containers are in the yard, outgated, or have been sent empty to the shipping line.
Customer Service Representative
Competent Synergies
Mohali
02.2019 - 08.2019
- FoodPanda was a Chat process which is a tricky job as we need to respond in seconds when chats pop up—earned a quick response skill in this organization.
Customer Service Specialist
Intelenet Global Services
Mohali
05.2018 - 02.2019
- I used to Handle L3 Cases and learned many ways to communicate with customers.
Education
High School Diploma -
Guru Kashi College, Bhatinda
Bathinda07-2017
Skills
- Freight brokerage
- Customer compliance
- Carrier compliance
- Dispatch planning
- Container tracking
- Relationship management
- Problem solving
- Troubleshooting
- Microsoft office
- Research
- Multitasking
- Team leadership
- Conflict resolution
Timeline
Frieght brokerage
The North Truckers India
01.2023 - Current
Business Development Associate
Grace Logistics
08.2022 - 01.2023
Business Development Associate
Fresh Xpress
05.2022 - 08.2022
Tron Analyst
Amazon Logistics
05.2021 - 10.2021
Logistics Coordinator
Logitrade Bpo Solutions
09.2019 - 10.2020
Customer Service Representative
Competent Synergies
02.2019 - 08.2019
Customer Service Specialist
Intelenet Global Services
05.2018 - 02.2019
High School Diploma -
Guru Kashi College, Bhatinda